*Urgent Help* Double NAT Situation - Google WiFi Mesh System (1st Gen)+ AT&T BGW320-500 Modem/Router
Hello everyone, I'm creating this in case someone else may come across this information and it can help them more immediately. I've already reached out to Ben, but haven't received a response as of this moment, and I'd love to leverage the community support to get past this extremely annoying issue.
First and foremost, I've followed every STEP, to my knowledge, from the self-help guides and I have no idea what I may be doing wrong and or what step I may be missing. This double NAT situation is preventing me from being able to remotely access my SecuritySpy server, making it impossible for me to view footage away from my home. As you can imagine, this is incredibly frustrating and almost entirely defeats the purpose of having a surveillance system in the first place. The Google Mesh Puck that my Mac Mini is plugged into (with SSpy) is already in Bridge mode. I've "whitelisted" the Mac Address for the Mac Mini, every Google WiFI Puck (I even did each one by one to check as I added more) and still nothing.
Has anyone come across a double NAT situation and how did they resolve it? My previous Security Software didn't have this issue and I've been running my WiFi system like this since at least 2018--nothing has given me issues or been compromised from my current internet setup besides SecuritySpy, so this is incredibly frustrating.
Please & thank you~
Comments
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If anyone comes across this and you're in similar shoes as I was, PLEASE FOR THE LOVE OF G-D, SAVE YOURSELF THE HEADACHE AND JUST USE TAILSCALE!!!! I cannot stress this enough, I could've saved at least 3 days of my life from dealing with straight up network bs if I would've known about Tailscale from the jump.
@Ben please, even if I'm, and users like me, are in the minority, please stress for people to use Tailscale or services/options similar to it. The amount of hours I spent trying to configure ports, restarting my network, reading, plugging & unplugging ethernet ports, etc., could've easily been avoided had options like Tailscale and the means on how to utilize it were more readily shoved in my face. I love the software so far, but I can foresee the setup process being very hit or miss for a lot of people--especially those who have very rudimentary technology skills.
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The wide variety of network setups, Internet connection types, and models of routers/modems sometimes makes remote access tricky to set up. We have tried to simplify this as much as possible with automatic port forwarding and DDNS built into the software, and therefore in most cases, users can be set up for Internet access simply by enabling a couple of options in SecuritySpy. But unfortunately this isn't always the case, and sometimes further configuration is necessary. Here is some feedback on your comments above, and some useful information for anyone else struggling to set this up:
- Our basic setup instructions are here: Installation Manual - Remote Access
- Troubleshooting steps are here: I'm unable to access my system remotely
- If you get the "Double NAT" warning in SecuritySpy under Settings > Web, it's likely that you have two routers between the Mac and the Internet, in which case one should be switched to bridge/passthrough mode. If you definitely don't have two routers, it could be that the ISP is adding an extra routing stage that is beyond your control, in which case port forwarding won't work for remote access.
- Tailscale is indeed a good solution! We explain this solution and others here: Remote Access Without Port Forwarding
- I agree that we should perhaps promote the use of Tailscale / ZeroTier more prominently, as they are good solutions. We'll see what we can do about this.
BTW I don't see an email from you - if you didn't get a response I apologise, but it doesn't seem to have come though. But perhaps you emailed from a different email address vs. your forum account and therefore I'm just not finding it.
