Since updating to 6.20 I keep finding messages that my disk is too slow

nealk
nealk
in SecuritySpy

I can't find any evidence of problems with the disk. It's a 2 TB SSD connected via external USB3 that runs between 1/2 and 3/4 full.

The messages suggest that recording has stopped but as near as I can tell it picked right up again.

Screen Shot 2026-07-09 at 12.45.49 PM.png


Is this a new problem I need to be worried about, or just something different in 6.2? I really don't need to know if recording paused momentarily for a few seconds while I was asleep (although there's actually no useful indication of when it happened.)

Comments

  • Ben
    Ben

    This is not a known/new problem - in fact 6.20 should be significantly more efficient in terms of disk access than 6.19, so this problem should be less likely, not more. This could indicate a problem with your recording disk, but it's not possible to confidently diagnose without further information.

    After this happens, SecuritySpy will back off for a short time and then try recording again, so this recovery mechanism sounds like it's working, but still this is a problem that needs to be fixed in order to avoid interruptions in recordings.

    My advice would be:

    • Revert to the previous 6.19 version to check whether this is in fact a new problem in 6.20. You can do this at Settings > License > Choose Version > 6.19 > Install. If you see the same problem with 6.19, this points to the disk as the culprit.
    • After running the above test, email us and include a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop), and we will investigate. Further troubleshooting of this issue should be done via direct correspondence rather than via this forum.
  • nealk
    nealk

    Thanks, Ben. Back to 6.19.

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