Help debugging issues with Sunba camera

MrEd
MrEd
in Cameras

Hi all,

I'm trying to work out a problem with a Sunba camera at my parents house. From googling, I think it is a 507 series model, so an older PTZ.

It WAS working okay, but I bought a new Mac mini for them and somehow in moving SS over, I have messed something up. :-(

Looking at the old configuration (I still have the old Mac mini) it seems it was using ONVIF, RTSP (video and audio) with no username and password (!) Before the address was `uuid:` and a bunch of numbers/letters. I guess this means it was auto discovered? This does not seem to work any more, but I can see it on the network and log into it, so I just put the IPv4 address instead of the uuid.

However ... I don't see any video. I looked in the ONVIF.log and I see:

POST /onvif/device_service HTTP/1.1
User-Agent: BBVC
Connection: Keep-Alive
Host: 192.168.1.150
Content-Type: application/soap+xml;charset=utf-8;
Content-Length: 314

<?xml version="1.0" encoding="utf-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://www.w3.org/2003/05/soap-envelope" xmlns:tds="http://www.onvif.org/ver10/device/wsdl" xmlns:tt="http://www.onvif.org/ver10/schema"><SOAP-ENV:Body><tds:GetSystemDateAndTime></tds:GetSystemDateAndTime></SOAP-ENV:Body></SOAP-ENV:Envelope>

HTTP/1.0 200 OK
Content-type: application/binary
Server: uc-httpd 1.0.0
Expires: 0

<html><head><title>404 File Not Found</title></head>
<body>The requested URL was not found on this server</body></html>

Looking in the main log I see:

01/06/2025 10:02:04 Error communicating with camera "Movable Camera". Error from network device. ONVIF error. 5.5.11,8440,8872


Weirdly, when logged into the camera there seems to be nothing I can do to set it up (the video feed doesn't even work because it needs some ActiveX plugin). And when I go to the sunba website it seems like everything I can download for macOS won't work on this brand new M4 Mac mini. Any suggestions would be gratefully received!

Comments

  • Ben
    Ben

    Unfortunately, some SUNBA cameras can be difficult to configure, as their web interfaces may not work on macOS web browsers. This was the case with older cameras - I'm not quite sure the status of this with newer cameras; perhaps other SUNBA users can elaborate on this point.

    However, since it was working before, it should continue to work on the new Mac mini. The "uuid" address is indeed an auto-discovered address, and the fact that this isn't work on the new Mac mini indicates that auto-discovery has failed for some reason. Even though auto-discovery is not required if you are using an IP address directly, this could be related to the problem you are seeing.

    One thing that stands out is that the response from the camera as shown in the log snippet you posted isn't an ONIVF response; it's a generic web server response. This could indicate that the port number given to SecuritySpy for ONVIF negotiation is incorrect. Try entering port 8899 as the HTTP/ONVIF port in SecuritySpy, as this is typically the port used by these cameras for ONVIF.

    The other thing is that you are using an outdated version of SecuritySpy (5.5.11). Consider upgrading to the latest v6 version - this is a major upgrade with lots of new features and improvements, including in terms of ONVIF negotiation. SecuritySpy v5 has been discontinued for a while now, and there will be no further support or updates for it.

  • MrEd
    MrEd

    Thanks a lot for the very detailed reply, and apologies for the late response - I stupidly forgot to open a vnc port and so haven't been able to access my parent's computer since I sent that message.

    To be honest, I think maybe I will just replace the Sunba camera. It was already playing up (the feed would go to white). It seems ridiculous to ditch something which was working fine, but I have limited time to work on this, and I cannot be mucking around with needing Windows to configure the camera.

    And yes, we do plan to upgrade to a newer SS version, but step one was getting everything ported to the new computer. I thought keeping everything as similar as possible would be the smart move.

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