RTSP has to be specifically enabled in the camera using the Eufy app
The camera should be assigned to a specific IP address using a DHCP reservation in your router, and this IP address should be given to SecuritySpy
Check whether the camera specifies an RTSP port other than 554
If that doesn't solve it, what is the error message displayed in SecuritySpy after the connection fails? This will provide a clue as to what is going wrong.
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Things to check:
If that doesn't solve it, what is the error message displayed in SecuritySpy after the connection fails? This will provide a clue as to what is going wrong.