SS4 cuts DV camera connection... repeatable

Gregory

with the latest version of SS (32-bit), there is a problem where SS cuts the connection to my Sony mini-DV camera after a short period of up-time. this happens *every* time. this did *not* happen with the v3. I have to relaunch SS to get the connection back but it only lasts minutes before SS cuts the connection again.

error displayed:
Error from camera "DCR-PC120E", it will be closed.
(Failed to obtain DV video frame 47530,12 Couldn't allocate memory)

bug in SS4?

Gregory

OS X 10.11.5 (15F34)
Mac Pro (Early 2008)
16 GB 800 MHz DDR2 FB-DIMM
ATI Radeon HD 4870 512 MB

Ben

Hi Gregory, this certainly sounds like a bug, though it's not one we've seen as yet. We'll investigate and get back to you. When this happens, SecuritySpy should attempt to repeatedly re-connect to the device and it should come back online, are you seeing this?

Is the error code always the same?

It's related to audio capture - do you need audio for this device?

Gregory

the error code is always the same.

I'd prefer to keep audio capture...


more relevant info ?:

for security reasons, I have an account on my Mac set up specifically to run SS. most of the time, this account and SS are running 'in the background'; i.e., my own personal account is active in the foreground.

if an error occurs while my account is active, SS doesn't re-establish the connection to the camera. if I switch back to the account running SS, there's an error 'beep' and SS re-establishes the connection to the camera; *possibly* only if the error log and/or the camera window is/are visible -- which was the case a few minutes ago -- I'll try to test these scenarios. I normally run SS with the camera (and log) windows closed to save cpu.

Gregory

switched back to the SS account this morning after it stopped displaying the Sony camera. it didn't automatically reconnect, and the error in the log was different:

"2016/07/20 09:08:49: No video from DV device "DCR-PC120E" - make sure a video source is connected to the device and that it is set to DV-out mode. 4.0.2,792,800 The operation timed out."

relaunching SS connected immediately to the camera.

Gregory

with 4.0.4, still losing the Mini-DV connection:

2016/07/30 21:48:28: No video from DV device "DCR-PC120E" - make sure a video source is connected to the device and that it is set to DV-out mode. 4.0.4,792,800 The operation timed out.

2016/07/30 21:48:49: No video from DV device "DCR-PC120E" - make sure a video source is connected to the device and that it is set to DV-out mode. 4.0.4,792,800 The operation timed out.

2016/07/30 21:49:10: No video from DV device "DCR-PC120E" - make sure a video source is connected to the device and that it is set to DV-out mode. 4.0.4,792,800 The operation timed out.

2016/07/30 21:49:31: No video from DV device "DCR-PC120E" - make sure a video source is connected to the device and that it is set to DV-out mode. 4.0.4,792,800 The operation timed out.

Gregory

4.0.5 seems to have solved the problem. thank you.