notifications have stopped

coasttech

I no longer get notifications of motion detection. Not sure how to fix this. Using iOS.

Any suggestions?

coasttech

Just found this..

I will give it a go when I am home

There are no known problems with the notification system to our iOS SecuritySpy app (or to the Remote Patrol or Spyglass iOS apps). We have tested this thoroughly. Here are the troubleshooting tips for this problem, even if you have tried these already I would recommend going through them again:

- Make sure there is no connection-blocking software installed on the Mac running SecuritySpy (e.g. "Little Snitch").

- Make sure there is no firewall that blocks outgoing connections to the Internet, either on the Mac running SecuritySpy or on the router.

- On the iOS device, go to Settings, scroll down to SecuritySpy (or Remote Patrol or Spyglass, depending on which app you are using), and make sure that notifications are allowed. You should turn on all options here ("Allow Notifications", "Sounds", "Show on Lock Screen" etc.).

- In SecuritySpy, hold the alt (option) key and click on the File menu. From the Debug submenu, select the "Check For Updated iOS Notification Certificates" option.

- Again from the Debug submenu, select the "Clear All iOS Notification Devices" option.

- Go to the iOS app and turn off, then turn on, notifications for the camera(s).

- In SecuritySpy, make sure that Actions mode is armed for the camera(s).

- Check the log (File menu -> Open Log) for any error messages relating to notifications.

coasttech

To add to this, issue is not fixed. The above did not work and there are no errors in the log file. Another post suggested that having the ios app closed allowed for notifications but this did not work for me.

Also I do not receive email alerts but do have setting for the mac mini to play a sound if there is motion and that works...

coasttech

help

Ben

One other thing to check is that you are using the latest version of SecuritySpy.

Have you been through the above list of troubleshooting tips one by one? Once all these have been checked, I really can't think of anything else that would prevent notifications from working.

nuc1earP3nguin

I was having this same problem too and I’m running the latest version of security spy. When I updated my iOS to 12 this past week the notifications stopped working.

I was finally able to fix it by going to the necurity spy iOS app and selecting a camera and tapping the cog on the bottom right panel. An option pops up to “enable notifications” this had been checked prior to the iOS update but it was disabled. After re-enabling it my notifications appear as normal! Hope this helps!

Secutor

I'm running 4.2.14 version of SecuritySpy and have this problem. I have taken the steps documented above and still have the problem. The problem exists on my LAN as well as through the Internet.

Just to verify, I should be able to receive notifications on the SecuritySpy application on my iOS phone even when not using email on the SecuritySpy server, right?

I deleted the SecuritySpy app on my iOS phone, then reinstalled it, and made sure each camera was set to "Enable Notifications". Help would be appreciated.

Ben

Hi @Secutor yes, you should receive notifications even when the option on the server to send motion-triggered emails isn't being used. One thing to check is that Actions mode on the server is actually armed (you should see that the "A" indicator for this camera is orange, and turns red when motion is detected). You could also use the option in the Debug menu (via the SecuritySpy menu) to clear all notification devices, then go to the iOS app and set them up again. Finally, check the log file (File menu > Open Log) for any errors related to sending notifications.

Note that SecuritySpy 4.2.14 is very old software now, and has been discontinued for some time. It may not work correctly on newer macOS systems or newer Mac hardware. Please consider upgrading to version 6 (assuming your Mac meets the minimum system requirement, which is macOS 10.13.6).

ggilpuja

Since I updated Mac OS to 26.0, I don't get SS email notifications. In the Camera Info I do see the motion going ON in the Motion Column, but the A in the Status column rarely gets red, but sometimes it does and still get no email. My SS is up o date (6.13). Any idea why? And no errors in the Log and I do get the Test email if I send it and the Motion Capture triggers are activated for the cameras. Maybe SS needs update to work well in Mac OS 26??

Ben

Hi @ggilpuja it doesn't sound like this is related to the macOS 26 update.

The indicator in the motion column of the Camera Info window shows how much motion there is currently, but if you have enabled any of the AI object options (human, vehicle, animal) in the trigger settings for this camera for actions, then actions will only be run (and therefore emails only sent) when the selected object(s) are actually detected. When actions are triggered, the "A" indicator will turn red, and you say that this is happening, so the triggering must be working as expected.

Assuming you have entered a valid email address for the email notification, and test emails are getting through, then SecuritySpy will be attempting to send an email when actions are triggered for this camera. In this case, failure can occur due to:

1. Sending error, but in this case there would be a message in SecuritySpy's log.
2. Receiving error - these emails are often blocked by spam filters at the receiving end - this is the most likely option based on what you are describing.

So, check junk mail folders at the receiving account, and add noreply@bensoftware.com to any email address book there, which can help these emails getting through.

If the problem continues and you can't find the solution, email us and include a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop), and we'll advise you further.