PTZ Problem

crm
crm
edited February 2016 in SecuritySpy
I have three Vivotek POE PTZ dome cameras (all the same model and firmware) which have all been working well under SecuritySpy. Now, PT will not work on two of the cameras. The third works still. I have used the Vivotek software to check the cameras and PT works on all of them using this software. Any ideas what might be the problem or how I can get more detail to get to the problem?

Comments

  • Ben
    Ben
    So pan/tilt used to work for these cameras in SecuritySpy but no longer does?

    Have you changed the version of SecuritySpy you are using at all?

    There is an option in the Video Device Settings window to disable PTZ for particular cameras - is this checked for any of your cameras?

    Make sure you are using the cameras' admin username and password in SecuritySpy, as this is often required for PTZ control.
  • crm
    crm
    I just checked the log (should have done so sooner but I am just getting familiar with SecuritySpy) and saw the log entries below. I have re-entered the password into the settings and PTZ is now working for the two cameras. I must have changed them at some point but I thought that authentication is used to get the video so it didn't occur to me that user/password would be an issue.


    25-02-2016 1323-53: Error sending PTZ command for camera "Network camera 2" 3.4.7,28,401 Authentication error - check the username and password.

    25-02-2016 1323-53: Error sending PTZ command for camera "Network camera 2" 3.4.7,4430,8800 The server closed the connection
  • Ben
    Ben
    Glad to hear you got it working. It's quite common for cameras to require a higher level of authentication for PTZ than for merely viewing video (I.e. administrator login rather than viewer/user login), so this must be the case with your cameras.

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