DDNS name not available

vmsguy
vmsguy
in General

Hello,

I just upgraded to V6.2 of SS and my external access is not working. When I go to the Setting>Web, and click the <Test> button I get the following error "DDNS name not available"

Prior to the upgrade from V5, there were no external access issues using the viewcam.me url.

Thanks,

Brent

Comments

  • Ben
    Ben

    Hi Brent, DDNS names are tied to software license names. If you are using a different license name in the v6 version of SecuritySpy, you will get this error because the name is still tied to your v5 license name. The solution is to upgrade your license to v6 (if you haven't done so already), and make sure to register the new software by entering the new v6 license details that you receive into it at Settings > License.

    If this doesn't solve it, it will require us to look up your account details, which must be done by direct email rather than this public forum, so in this case please email us with all relevant details (v5 and v6 license details, DDNS name), and we will look into this further for you.

  • vmsguy
    vmsguy

    Ben, Thanks for the quick response.

    Email with details has been sent.

  • vmsguy
    vmsguy

    Issue resolved:

    Tip, don't name your licenses too similar if you have multiple servers, you make get them mixed up when

    upgrading.

    Thanks for the help Ben!


    Brent

  • Ben
    Ben

    Great to hear that it's now resolved!

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