TP-Link cameras stopped working

berkinet
berkinet
in SecuritySpy

Mac mini 2023; Apple M2; ProMacOS 13.3.1; Security Spy 5.5.8b3

I have a TP-Link C320WS and a C100. Both have been working fine and both suddenly stopped working today.

The SS log shows: 12/09/2019 21:15:13: Error communicating with the network device "TP-Camera". 5.0.1,70900,800 Failed to obtain video frame from network device. The operation timed out. 

I can access both cameras from the TAPO app running on the Security Spy server (Apple Silicon). Security Spy sees both cameras as Auto-Discovered ONVIF cameras, and I have double checked the user-names and passwords.

I suspect a change by TP-Link, but cannot verify that.


Ideas?

Comments

  • Ben
    Ben

    It's difficult to tell the cause of this without more specific information about your system, but the fact that both stopped working at the same time points to a possible network issue. Try rebooting the cameras, the Mac, and the router. If that doesn't do it, please email us and include a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop) and we will help you directly to resolve this issue.

  • berkinet
    berkinet

    After resettling absolutely everything, the problem cleared itself. What was odd is the two TP-Link cameras are on completely different LAN segments. I suspect somehow an arp ta ble somewhere became out of date. Thanks for the response.

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