Lost Ability to View Date Ranged Captures

guykuo
guykuo
in SecuritySpy

Weird problem that seems to have appeared after installing latest release to get full size previews.

If I go to main page / captured files tag and select a camera, I no longer get files listed if I specify a date range.

On the other hand, if I leave the date ranges empty, I get all the captures listed including ones in that were in the requested date rage. The files are all there if I don't spec a date range, but no files match the request if I set single day or a date range.

Happens with both web browser and IOS app.

Looking via Finder, I see the desired captures are indeed present. They just won't show up in the security spy web server when a date range is specified.

Comments

  • Ben
    Ben

    We will investigate to see if there is an issue in the latest update related to this. To clarify: in the iOS app, are you saying that no captures are displayed at all?

    For now, if this is proving to be an issue for you, you may wish to roll back to the previous v5.5.2 release via the menu option at SecuritySpy > Debug > Change Software Version.

  • Ben
    Ben

    Here's something to check: have you correctly set the "Date format" setting in SecuritySpy at Preferences > General, so that it matches the date format that is being specified in the web interface? If there is a format mismatch (e.g. the web browser is sending dates in the MM/DD/YYYY format, while SecuritySpy expects them in DD/MM/YYYY format, then this could explain the problem.

  • guykuo
    guykuo
    edited December 2022

    Checked date format and it matches Month/Day/Year 24 hour

    Files being stored on drive are named like ..... 12-22-2022 01-33-37 M Driveway.m4v

    I either see no files or what seems to be just the current file being recorded.


    😀====> Rolling back to 5.5.2 restored date range functionality <=======

  • Ben
    Ben

    Thank you for this helpful feedback. I believe we have now found and fixed this problem in the latest beta version of SecuritySpy (5.5.4b5). So please update to this and confirm whether you are seeing that this is now working as expected.

  • guykuo
    guykuo

    5.5.4b5 fixes the date range issue here. I can now specify a date range and see the desired captures.

    I also confirm that 5.5.4b5 continues to have the ability to show full frame previews when cropping control is dragged to maximum right.

    One niggle occurs under Monterey when I changed version via the debug menu / change version method. The newly installed version launches and displays camera windows BEFORE MacOS asks permission to permit inbound network connections. Approving the connections at that point does NOT let the web server be reachable. Only after manually quitting and restarting SecuritySpy does the granted MacOS permission become effective. The SS web server is reachable thereafter.

  • Ben
    Ben

    Great to hear that this problem is fixed, thanks for reporting back so quickly.

    We'll see if there is anything we can do about the permissions issue you describe, but it's possible that this is beyond our control - SecuritySpy is not informed that macOS is asking the user for this permission, nor when the user grants/rejects it. But it is a bit strange why the web interface doesn't start working immediately when you give permission, so we'll check to see if we can avoid this.

    I suspect that you are being asked this again due to the beta version not being notarized - when upgrading to official non-beta SecuritySpy releases, it should remember your previous permission acceptance and shouldn't ask again.

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