Captured files playback buttons non-functional

captainkrunch
captainkrunch
edited July 2021 in SecuritySpy
I could playback captured footage in my browser until recently. Both HQ and LQ buttons are non-functional. Not sure what changed. I am logged in as the admin and tried several browsers, but no joy. I can download the footage and playback works that way. Suggestions?

Comments

  • Ben
    Ben
    It sounds like JavaScript could be disabled in your browser(s) - could this be the case?
  • captainkrunch
    captainkrunch
    Still have not figured this out. javascript is enabled. I have tried the following combos:

    Firefox on MacOS (personal Mac on intranet)
    Safari on MacOS (personal Mac on intranet)
    Edge on Windows (work computer over VPN)

    Always logged in as an admin.
  • Ben
    Ben
    Sorry, I'm not sure what else this could be. Do you have external access to your SecuritySpy system? If so, would you be willing to allow us temporary access via a web account in your SecuritySpy server so that we can connect from here to run some tests? If this is OK with you, please send login details to support@bensoftware.com and we will take a look.

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