Viewcam server connection

rvandyke

I am out of state from my business and cannot connect remotely. Message is server not responding. What to do?

paulgrimsley

Hi rvandyke,

This might be a case of locking the gate after the horse has bolted, but do you have remote desktop access?

If you're not comfortable with port forwarding I can recommend TeamViewer, which is easy to setup. It sounds as though SecuritySpy has unexpectedly quit. If this were the case, you could remote into your desktop and restart SecuritySpy

Although, it could be the connection to your machine, your router, or even your broadband.

There isn't much that can be done unless you have remote access to your machine.

Ben

SecuritySpy has a feature that will automatically restart it in the unlikely even of it unexpectedly quitting. This is in the Preferences and is on by default, so this is probably not your problem.

So as Paul says it could be the internet connection, a system-wide computer crash, router issue etc. It's unfortunately difficult to tell. You may be interested in this blog post that describes ways to help keep your server online.

rvandyke

Thanks for the help...I was able to remotely access the computer and restarted SecuritySpy.