Service responses

mgalyean
mgalyean
edited May 2014 in SecuritySpy
Good morning,
is there a trick to getting a response from a service request or a confirmation that info that was requested was received?
Ticket 21426 Ongoing (Updated) --> No Pan & Tilt for Toshiba IK-WP41a as advised: ...

Comments

  • Ben
    Ben
    When you open a support ticket with us you will get an initial automated email to confirm the ticket creation, but subsequently you will only get emails from us when we reply (i.e. no more automated emails to confirm the ones you send it for the ticket).

    I have had a look and can see that you are still awaiting a reply - this is because it has been assigned to me from our first-line tech support and I'm a bit behind with emails! Sorry about this, I'll reply to it now.

    Ben

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