“Connection Failed” when trying to view active continuous recordings

Mech33
Mech33
in SecuritySpy

Over the last few months I am no longer able to view an actively recording Continuous Recording that is in italics in the Continuous Recording screen. I have the same issue viewing Motion recordings that are in italics.

The error is a “Connection Failed, can’t connect to server” pop-up. I’m running the latest iOS app and Mac-side app.

Was there a recent change in the last 6 months or so that could have affected this?

Comments

  • Ben
    Ben

    Hi @Mech33 this should be fixed in the latest beta version of SecuritySpy (currently 6.21b12), so please try this first. If that doesn't fix it, please email us and include a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop), and we'll investigate this further for you.

  • Mech33
    Mech33

    Latest beta seems to have no resolution to this for me so I’ll email you, thanks.

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