Multiplex Freezes

Marty
Marty
in SecuritySpy

Ben, before the recent updates, I would view 9 cameras in a grid using an Apple TV to a television. If the television powered off or I went to another app, and came back to the SecuritySpy iOS app, the multiplex view would pick right back up with live video. Now it is always frozen on the last set of live images. I have to exit multiplex and reenter to get live video again. This would normally be no problem but sometimes I have the Apple TV come on remotely for others to view cameras and it would just power up with SecuritySpy showing live multiplex cameras. Now there has to be actual manual intervention. This also occurs on the iPhone and iPad. It was just convenient to power up the Apple TV and live images would just start.

A second observation. In multiplex I see "Highlight Activity." I can't see what it is doing. I'm hoping there is supposed to be a red box or something. I do have actions enabled for the cameras. It would be nice to have in the iOS app some visual activity that would catch my eye.

Thanks again for such great software and the iOS app. It truly is my most used app on the Mac.

Marty

Comments

  • Ben
    Ben

    Hi Marty, thanks for letting us know, I can indeed reproduce this problem. When backgrounding and foregrounding the app, the streams aren't correctly re-established. We'll get this fixed for the next update. In terms of the activity highlighting, our documentation hasn't caught up with the new features yet, but here's how that works:

    • You'll need the latest 6.17 SecuritySpy version installed on your Mac
    • Start multiplex with highlighting enabled
    • When there is motion in a camera, that camera is shown full-screen with an eye icon to indicate activity
    • After motion ends, it reverts to the multi-camera view.

    Please test this and provide your feedback!

  • Marty
    Marty
    edited December 2025

    Ben, you're welcome on letting you know. Thanks so much for your very quick response and I'm glad you were able to reproduce the "frozen" streams. As history has shown, I know you and your team will have it resolved very quickly. That's one of the things I love about SecuritySpy. It's an absolutely world class application with equally world class support.


    Thanks for the clarification on highlighting activity. I look forward to using it.

    Marty

  • Ben
    Ben

    Hi Marty, thanks for your kind words about our software and support - this is great to hear!

    We've identified the problem, should be an easy fix. It will probably be until January that we'll release the next update, but let me know if you would like this sooner, and I'll send you a beta testing link when this becomes available in a week or so.

  • Marty
    Marty

    I'm very glad you have identified the problem. Thanks for the offer of the beta, but I'll wait until it's available publicly. It's no problem at all to wait until January.

    Thanks again for checking on this.

    Marty

  • boomlikethat
    boomlikethat

    Are there any updates on this? I have been experiencing the same thing on my Apple TV, even though it has a direct Ethernet connection.

  • Ben
    Ben

    Hi @boomlikethat this will be addressed in a near-future app update. It's not a fault with your network. Until then, after backgrounding/foregrounding the app, you'll need to exit and re-enter multiplex mode to get it running again.

  • boomlikethat
    boomlikethat
    https://bensoftware.com/forum/discussion/comment/18090#Comment_18090

    Hey Ben,

    Yeah, that's been my "workaround" to get it going again. Thanks!

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