Motion alerts set off by.... can't figure out what.

nealk

Current settings. There is a cable that swings in the wind, also a loose downspout that swings in the wind; I've tried masking them as well as dialing back all the sensitivities, but still getting false alerts frequently. Seems like this started in the past 24h.

killerdan56

Maybe make your motion trigger duration higher like 1 to 1.5 seconds. Not much you can do on a windy day if there's constant motion.

Ben

Anything that swings in the wind can cause false triggers. Masking can solve this if the items swing in predictable ways, but it could be that the movement is not covered completely by the mask. In addition, enabling the AI for this camera (e.g. enabling the Human option, if this is exclusively what you are interested in detecting) will really help to cut down the false triggers.

If you want us to advise further, feel free to email us and provide a full image (right-click on the live video > Save Image), a screenshot of the Trigger panel that shows the masking, and an example of one of the movie recordings.

nealk

Thanks, my last support ticket kind of died with no response so thought maybe you were just tired of me.

Ben

Sorry about that - looks like we missed your last reply. I've just replied to your support ticket. Feel free to send us the above info if you want us to look into the above issue further for you.