SUNBA Illuminati PTZ Issue

bdadswell

Hello;

I've recently installed a SUNBA Illuminati camera and have not been able to get the PTZ working. I've logged in to the camera as an ONVIF user, and have the camera set up in SS settings as an ONVIF camera with H.265 RTSP.

I'm not able to get the PTZ to work at all in SS. I've checked all settings in both the camera and SS but can't find where I went sideways.

Has anyone else experienced this issue and found a solution?

Thanks!

Ben

If I remember correctly, Sunba has separate ONVIF users vs. web login users. To allow PTZ, the ONVIF user you create in the camera must have full access privileges, otherwise the camera will refuse ONVIF PTZ commands. So please check this, and let me know if this is indeed the problem or not. It may also help to check SecuritySpy's log (SecuritySpy menu > Open Log) to see if there are any specific messages related to PTZ command failure that may shed some more light on what is going wrong.

bdadswell

Hi Ben;

Thanks for the guidance!

I have a specific ONVIF user with admin privileges - I've attached a screenshot of the camera ONVIF config.

In SecuritySpy, I have the camera set up using the ONVIF login and password, using the profile "ONVIF" and "H.264 RTSP" for the format.

The camera logs in and shows live video, but when I try to use the PTZ feature, the following comes up in the log:

"03/29/2025 7:57:08 AM Error sending PTZ command for camera "Biologic Path". Authentication failed - bad username or password. 6.10b1,4430,401"

I am running 6.10b1, but just this was still an issue before I upgraded.

I have tried factory resetting the camera, as well as deleting the camera from SecuritySpy and reading it with no success.

I'm guessing it is something really simple but for the life of me I can't figure it out!

bdadswell

Update - I changed the camera config to reflect the ONVIF authentication to "digest/WSSE" and now it works.

Thanks!!!

Ben

Great to hear that. This seems like bad design on Sunba's part - with an admin account, which is what you already had, you would expect everything to be accessible without having to configure some other obscure permission setting.