Browsing captured video

johnh
johnh
in SecuritySpy

I do have a question, at the end.

I am very satisfied with this software! This may be because the software I was using before, by Hikvision, worked so poorly on the MacOS. SecuritySpy, by contrast, has an excellent interface. I was able to set it up at home with four Hikvision cameras. These are plugged into a switch which is plugged into a Mac mini running in the garage (which is also plugged into our router). I have port forwarding turned on and can view the cameras via the xxx.viewcam.me URL. Finally, I have the files saved to a 10TB raid drive that I had hanging around. I installed it in the crawl space under the garage and connected the the Mac mini via a thunderbolt cable. I can view the cameras remotely on my laptop and iPhone. I can even view the cameras on our TV using the iTV app. So, success! Thanks for writing such excellent software.

Last night I used the iPhone app to view the cameras while I was across the bay in San Francisco with my wife. I also was able to browse the files that were captured and stored on the raid drive.

My problem: I cannot browse captured files remotely on my laptop. I can view them on the server running on the Mac mini. And, as I just mentioned, the browsing works remotely on the iPhone, so I'm assuming things are configured correctly on the server.

What gives?

Comments

  • pcgaasbeek
    pcgaasbeek

    sounds like a authorization issue. You should check with which user you are logged in to the SecuritySpy Webserver. Is that the same as on your iPhone?

    Within the SecuritySpy Settings / Web / Accounts you can choose "Permission level". Most common is "view" or "view, download"

    https://bensoftware.com/securityspy/manual/#settings-web
  • johnh
    johnh

    Thanks for the response. I did check the account that I signed on to from the laptop. It's the same as for the other devices, which has the most permissive access. Interestingly, on the laptop, I get partial viewing of files. It seems that I can only see those files since I last logged on; I don't see anything that the server has recorded earlier even though I do see those files on the iPhone, iTV, and web account.

  • Ben
    Ben

    Hi @johnh could you please clarify how exactly you are viewing your server from your laptop? Are you using another copy of SecuritySpy (like this), or are you using a web browser?

    When using a second copy of SecuritySpy for remote viewing, it can access only the live video, not recordings.

    To access recordings from your SecuritySpy server you will need to use a web browser. If this doesn't allow access to recordings, then authorisation is usually the culprit (as correctly pointed out by @pcgaasbeek). if that's not the case here, then please email us and include screenshots to demonstrate the problem, and we will provide further information.

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