No longer receiving Daily Statistics emails

asfafa
asfafa
edited November 2023 in SecuritySpy

I am no longer receiving Daily Statistics emails - the last one sent was midnight on 20 November. I have not made any changes at all to SS and emails are sent via the SS email relay service.

The strange thing is that I have another (remote) SS system elsewhere and I am still receiving Daily Statistics email from there.

Is there a way to troubleshoot this further?

I have checked the log, and don't see any errors. Have also checked spam/junk folders. I do receive app notifications when enabling motion, but still no emails.

Comments

  • Ben
    Ben

    Our relay service is fully functional and there hasn't been any downtime recently. It's certainly curious that emails are getting through from one of your systems but not the other. You've already done the troubleshooting steps that I would normally recommend - checking the log and junk folders. The next thing to try would be to configure an SMTP server in SecuritySpy under Settings > Email, instead of the relay service. Use the SMTP server associated with the receiving account - this way, messages are less likely to be flagged as spam.

  • asfafa
    asfafa

    Thanks Ben. I've configured it to now use an SMTP server instead, and the Daily Statistics email came through.

    Paul.

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