Eero router remote viewing
Hi has anyone here successfully used an eero router and maintained the ability to remote view? I have fiber for internet which connects to an ONT which then connects to my Eero pro 6 router which then connects to a 16 port netgear unmanaged switch which connects to everything else. I’m able to view everything from my phone and computers when I’m connected locally but remote viewing doesn’t work. Everything within the web settings of security spy says it’s fine.
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SecuritySpy uses UPnP to attempt to configure the router for port forwarding, which is the method that allows incoming connections from the Internet to be forwarded to the Mac running SecuritySpy. So, the first thing to check is that the router's UPnP feature is actually turned on.
If that doesn't solve it, then the next step is to set up port forwarding manually in the router for SecuritySpy's HTTPS port 8001 - see Eero - How do I configure port forwarding?
If you need further assistance with this, please email us and include a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop), along with screenshots of any router configuration you have made.
Wow thank you so much, i don’t know how i missed the port forwarding settings in the app.. so i should only port forward 8001 and not 8000 as well?
I would recommend forwarding only port 8001, so that remote access over the Internet always uses a secure connection. Over the Internet, you would then connect to your system in a web browser at the address https://name.viewcam.me:8001, where "name" is the DDNS name that you have configured under Settings > Web in SecuritySpy. If you are using our iOS app, it will automatically obtain the DDNS from the server and will use it whenever it has to connect remotely.
Thank you!
I’ve noticed that if I need to give access to security spy and I’m not on the local network at the time, when I select the manually add option, I only have the ability to add one field; whereas when you’re on the local network and it automatically detects the server it adds all three addresses.
When you add a server to the SecuritySpy iOS app manually, it will save the address that you provide, but it will also obtain from the server two other address: the Bonjour address ending .local, and any DDNS address that has been configured. All three of these addresses will be saved by the iOS app, and this should then cover all possible connection scenarios.
Awesome, thank you!
If I were to change the ddns address will the ddns address update on it own, the next time I connect locally?
If you change the DDNS address, the new one that you create will be instantly usable, but the iOS app won't know about it until the next time you connect locally (or, if you are away from home, you could delete the existing server instance from the app and then re-add it manually using the new DDNS address).