Reolink RLC-422W connection issues
I have a Reolink RLC-422W camera that I can't seem to get connected. I have other Reolinks that connect fine (albeit different models). I can connect to the camera fine through the Reolink software. It does have a bit of a weaker Wifi signal as it's outside, but I almost never have issues connecting through the Reolink software, and my router shows it connected with a decent signal of -72dBm. ONVIF and RTSP are enabled, although I'm not sure if I should use the Reolink profile or the ONVIF profile (neither work though, but I generally use the Reolink one). I have HTTP port 80 and RTSP port 554 set in both the Reolink and SecuritySpy (and if I try ONVIF I use port 8000). I've tried dropping the frame rate down to as low as 2, and the bitrate to 1024 (the minimum), with no improvement. SecuritySpy will say "connecting" and then I'll get errors like "no key frames recently", "unexpected data", etc:
04/12/2023 1:29:23 PM Error communicating with camera "Pool". Error from network device. Data from network device not as expected. 5.5.7,80199,801
04/12/2023 1:39:33 PM Error communicating with camera "Pool". Excessive packet loss from network device, the network may be too slow or defective, or this computer may be overloaded. Check the network and/or reduce this camera's frame rate. 5.5.7,10,835
04/12/2023 1:47:42 PM Error communicating with camera "Pool". Error from network device. No key frames received from device recently. 5.5.7,70902,812
04/12/2023 1:53:08 PM Error communicating with camera "Pool". Error from network device. 5.5.7,38040,-12712
Tried power cycling the camera, although I haven't tried a full factory default reset. This has been not working for a LONG time (maybe over a year), although it used to work in the existing spot before that. Using the latest version of SS.
What's annoying is that if this is really a network issue, then I should have problems with the Reolink app connecting as well, but I don't. So it would appear that there's something in SecuritySpy that's less tolerant of network issues or some reason why it's different than the Reolink app? Any suggestions would be appreciated, and thanks in advance.
Comments
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There are two things you can try here. The first is to download and install the latest firmware on your device from Reolink. Newer firmware versions fix a lot of problems that existed in older firmware versions.
The second, to test whether this is a WiFi connectivity issue, is to temporarily connect the camera to your network via Ethernet and try the connection in this situation. If the camera works reliably via Ethernet but not by WiFi, then you know that WiFi is the issue.
In terms of difference between SecuritySpy and the Reolink app: SecuritySpy uses the camera's RTSP stream but I believe that the Reolink app uses a different type of stream (either RTMP or some proprietary stream format). SecuritySpy uses RTSP because this is the industry-standard for CCTV cameras, but we have found sometimes that Reolink cameras' RTSP stream unfortunately isn't so reliable.
