New Modem and router Lost all cameras

Brianl
Brianl
in SecuritySpy

Ok so my modem died and I replaced it. I also upgraded my apple airport router to the eero system.

Ive lost communication with most of my cameras. The 2 that still work are set up as dynamic ip cameras, all the rest were static ip cameras. 2 are dahua and 4 are amcrest. The respective setup tools see the cameras but will not communicate with them. Do I have any alternative but to pull them down and reset them? and after the reset should I just leave them as dynamic?

Comments

  • Ben
    Ben

    It sounds like your new network is operating on a different subnet to your old network. Each devices has an IP address (e.g. 192.168.1.50), the first three numbers of which define the subnet (i.e. 192.168.1). Devices on different subnets cannot communicate with each other. You don't need to reset the cameras - here's how to to deal with this situation:

    • Locate the IP addresses of these cameras; perhaps you have made a note of them, or perhaps you have set SecuritySpy to use these IP addresses, so you can get this information from the Preferences window in SecuritySpy.
    • In the Network system preference of your Mac, assuming that it is set to obtain an IP address automatically via DHCP, make a note of its IP address. The first three numbers of this define the NEW subnet.
    • Temporarily set your Mac to a manual IP address that is on the OLD subnet - i.e. the same subnet as these cameras (e.g. if the cameras are on the 192.168.1 subnet, give your Mac an IP address 192.168.1.X, where X is a number that is not in use by any other device). Set the subnet mask to 255.255.255.0.
    • Now you will be able to connect to these cameras using a web browser (e.g. Safari) by typing their IP addresses into the address bar. Connect to each one in turn, and give it an IP address on the NEW subnet.
    • Reset your Mac's network settings to what they were before (e.g. DHCP).
    • Update SecuritySpy with the new IP addresses you have given to the cameras.

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