Upgraded Router from Orbi RBK50 to RBK852, lost connections to a few cameras
After upgrading my router I noticed that my daily SS email reported three cameras offline. The cameras are Reolink 410WS.
I can see the cameras in "attached devices" under Orbi's admin screen. I can also enter the ip and get to the cameras through a browser. I tried a POR of the camera, restart of SS, reboot of the server. I then tried removing one of the cameras from SS and adding it back. I can click on "open in browser" but SS still doesn't see it. In the log I see errors: 835, 818, 800 and 801. cameras are connected via 5G.
Any ideas?
I can see the cameras in "attached devices" under Orbi's admin screen. I can also enter the ip and get to the cameras through a browser. I tried a POR of the camera, restart of SS, reboot of the server. I then tried removing one of the cameras from SS and adding it back. I can click on "open in browser" but SS still doesn't see it. In the log I see errors: 835, 818, 800 and 801. cameras are connected via 5G.
Any ideas?
Comments
The first thing to try would be a reboot of the cameras, this often clears up problems at least for a while. The other thing would be to obtain and install the latest camera firmware available from Reolink.
If that doesn't work, my recommendation would be to change your cameras for some alternative ones that are shown as compatible on our list.
Unfortunately 3 of my reolink cameras haven't had firmware updates in awhile (maybe year). I've sent them an email as they have a current issue with Adobe that hasn't been fixed (nothing to do with SS). Maybe time to look at new cameras . I'll review the SS list.
- I noticed when using the IOS app, I would be presented with an unable to connect to the server message.
- When I clicked on cancel and reopened the app it would work (everytime).
- Looking at the PW, on the IOS app it was (example) 123456 but on the server it was 123456abc.
- When I made both PW's the same, everything works as expected.
- I don't know how the PW's got out of sync but it didn't exhibit this behavior until I upgrade my router (likely coincidental).
It's essentially fixed but why did it let me sign in if my PW was wrong?
I can break it again and test to see what happens. Please advise.
If you change the password on the server to something novel that you have never used before, you should find that the iOS app cannot connect. Can you confirm this?
I clean up my keychain on the server occasionally...looks like I need to do this for IOS.
Tks and sorry to waste your time.