Amcrest ASH21

CVH

I got this cam in today and it works in Ethernet mode. Wont work with Wifi for some reason with SS. Has an AI auto tracking for PTZ and works very well. I haven't been able to get the PTZ controls to work with SS with manual control.
Anyone have experience with this model?

Amcrest SmartHome AI Human Detection WiFi Camera, Indoor Pan/Tilt Wireless IP Camera, Baby Monitor Mode, Auto-Tracking, Home Security Camera with Night Vision, Two-Way Audio, Nanny Cam ASH21-W (White) https://www.amazon.com/dp/B0821Q23GF/ref=cm_sw_r_cp_tai_nC8hEb3NMR4BT

Ben

If you set up a camera with the "Manual configuration" profile, then PTZ won't work - have you tried either the "Amcrest" or the "ONVIF" profiles? Either of these should work for PTZ.

As for the WiFi, this sounds like a network issue; if the camera works over Ethernet but not WiFi then either the camera isn't correctly connected to the WiFi network, or the camera's address that you have entered into SecuritySpy is wrong. Note that the camera will probably have a different address when it is on Ethernet vs. when it is on WiFi.

CVH

Thanks for the response Ben. I have tried multiple profiles with the same result.
The camera is connected to my WiFi and can be viewed from the Amcrest app. This is a new camera and feel they have done a different config with it for cloud purposes, which is what I am trying to avoid.
I am also unable to login to the web server for the camera settings unlike the other Amcrest cameras I have, which makes me conclude they may have made this without one.
The only way I was able to set it up was with the Amcrest app with limited settings and assigning the IP address for the Ethernet and WiFi with a reservation for each in my router.

CVH

Amcrest support replied with, “ There is no way to change the port or IP address of this model”
It is only meant to use with the Amcrest mobile app. No web interface.
It works in SS minus the PTZ controls, so i think I may return it.

Ben

OK, this is good to know, we'll put a note on our camera list advising users to avoid these models. Not having a web interface and not being able to set basic parameters such as the camera's IP address is a major limitation.

GGITech

Some more info on this camera, as I have one.
As stated, I cannot get anything to work to set this camera up.
However I use LiveCams Pro for iPhone and it does infact connect to the video of the camera.
This app using their "Amcrest Profile 1" connects with the following details:
HTTP Port: 554
HTTP (not https)
RSTP Port: 554
TCP
Main Stream

As stated, Tilt/Pan does not work, but at least video is operational.

I am not sure the internal details of the SS "Amcrest" profiles (I have 2) but they do not connect. So there is SOME way to connect.

Any help would be great, since the camera can be setup in a passive mode to just track and identify "human" "auto track" then the camera does all the work, and just tracks people. SS could just record.

Any profile that might fit, I will gladly try, all-though I have tried numerous profiles to see if there is a RTSP profile that fits.

Ben is probably the only one that would know.

GGITech

Upgraded SS to 5.2.1
Amcrest Profile Works
Alternate Setup:
ONVIF
ONVIF Port: 554
RTSP Port: 554
Format: RTSP TCP (Video and Audio)
Auto-Detect Streams
Stream 1
-----
If you are using a previous version of SS (tested with SS 4.2.12)
Only Stream 2 works.
Stream: 2 (H264 - 640x480)
Stream 1, H265 - 1920x1080 DOES NOT WORK
I tried every other vendor camera, with every profile that any had. ONVIF is the only one that would do anything.

CVH

I ended up returning the camera. I purchased the IP2M v3 model and it has the same AI pan/tilt tracking. It is also configurable from the web interface. Works with SS no issues.
it was also the same price.
https://www.amazon.com/gp/product/B08375YVYN/ref=ppx_yo_dt_b_asin_title_o06_s00?ie=UTF8&psc=1

Ben

Hi @GGITech - it's good to know that SecuritySpy 5.2.1 works with this camera. There were some improvements in RTSP stream parsing in this update, which could account for this. This will make is way into a v4 update in the near future. We'll still keep the warning about these cameras on our list, because the lack of a web interface or other way to configure their settings is a big drawback.

GGITech

@Ben it seems that 5.3.1 killed this setup and it no longer works. I finally got time to debug this as the camera has been down for some time.
Camera: ASH21-B / ASH21-W (letter is for color of the camera black/wite)
Firmware: 2.680.00LR00.2.R.200410
(I am not sure if this has been updated, but the app for the camera indicates it is 'current')

Security Spy Setup
ONVIF: 554
RTSP Port: 554
username: admin
password: **password set that meets the requirement**
Proile: ONVIF
Format: RTSP (video and audio) - Note: Assume this is TCP since a UDP is listed below it
Input or Stream number: 1 or 2 does not work
----
Auto-Detect Streams times out, "Error 800 (The operation timed out)"
Checking Use SSL changes nothing
Auto-Detect Profiles, TAKES FOREVER, but it don't find anything that seems to work either.

There is a how-to on getting this to work with the AMCREST DVR, which might lead to some help,
https://support.amcrest.com/hc/en-us/articles/360039203151-Using-an-Amcrest-Smart-Home-Device-with-an-Amcrest-DVR
---But port 37777 I tried with combinations of 554 and 37777, no luck.

Any ideas Ben?

GGITech

Oh this might help:
https://support.amcrest.com/hc/en-us/articles/360049611891-How-To-Setup-a-Camera-In-Blue-Iris-with-RTSP-Support-ASH21-

Ben

I can't think of anything that changed in 5.3.1 specifically that would have an impact here. A timeout indicates that the device is not responding at all, or the address for the device in SecuritySpy is incorrect. This is consistent with the profile scan taking a long time (because each profile has to be tried for many seconds before it times out), and not finding anything. We'd be happy to look at this directly via TeamViewer if it would help? If so, please email us at support@bensoftware.com.

Lerrblade

Same here. It works if plugged in via ethernet and even when I them unplug the ethernet. Once it powercycles it doesn't allow it again. Seems like a simple firmware fix. Has anyone had any luck?

mmatyas

My ASH211-W-V2 works fine at 1280 x 1024 with SS 5.4.3. Setup is via the Amcrest phone app, and it doesn't PTZ. But for US$40 it works well and does auto tracking of moving objects. Not ideal, but not unusable.

-Mike

cstout

Wish I would have checked here before pulling the trigger on a NIB ASH21-B-V2. I had no idea Amcrest split off their cameras with different serial numbers (AMC for web interface and ASH for Smart Home app/no web interface). I absolutely love my cheap Amcrest 1080p PTZ. With its low cost, extremely high reliability, and excellent web interface, I simply assumed that the ASH21 would be of similar or better quality. Joke's on me!

The device setup for this ASH21 was a nightmare and I had to use three different apps to get it to the end state it's in currently. One for mandatory registration (hate this), one for updating the firmware, and one (the old Amcrest View Pro app) to get rid of the silly "IPC" channel title in the stream. With all of that done and out of the way I was saddened to see that only receiving audio and video works. Sending audio doesn't work and PTZ doesn't work in SS. That's both on the Amcrest and ONVIF profiles.

@Ben if you'd like remote access to this cam to see if you can tweak it for PTZ and sending audio, I'd be happy to share it out to you.

cstout

Looks like this may just be a manual configuration task to accomplish. Blue Iris users have reported successfully adding this camera with PTZ capability but it supposedly uses http requests for the PTZ actions instead of the ONVIF protocol.

Sending PTZ commands with the built-in Amcrest or Dahua profiles (both load the audio and video streams fine) result in:

03/16/2023 08:59:52 Error sending PTZ command for camera "ash21". The operation timed out. 5.5.7,4430,800

Using the ONVIF profile or a manual configuration with the request below produce a non-clickable PTZ button in the camera view window.

/cam/realmonitor?channel=1&subtype=0channel=1&authbasic=64

As far as audio goes, all profiles (Amcrest, Dahua, ONVIF, and Manual) work to receive audio. Sending audio only shows as available in the Amcrest and Dahua profiles, and the microphone icon is not present for the ONVIF and Manual profiles. Attempting to send audio to the camera does nothing though and the log shows no errors (microphone icon does light up red).

This project may be of interest. Has some good resources linked at the bottom of the page as well.

raultorres1118

Hey @mmatyas and @GGITech - Any suggestions on setting up the Amcrest ASH21 camera on wifi? I don't mind not having PTZ, I just want the video to work.