Installed El Capitan update, now email alerts stop working

meyekle

I have 4 cameras and everything has been running smoothly, i.e receiving alerts, jpg and video clips are generated. Yesterday I installed an El Capitan update. Ever since the update I've stopped receiving email alerts. The jpg and video files are created as usual and I can view them, but I'm not receiving the email alerts with the attached jpg files any more. When I test the connection to the mail server (gmail) via the Securityspy's Mail Preference tab, I receive the following message: "Timeout error: the server did not respond". I've tried the Yahoo email server--same results. The only change is the OS X update. My email client (default OS X client) works perfectly fine and I'm sending and receiving email normally.

Model Name: Mac mini
Model Identifier: Macmini7,1
Processor Name: Intel Core i5
Processor Speed: 2.8 GHz

El Capitan 10.11.6

Any help would be greatly appreciated. Securityspy is rendered useless without those alerts obviously.

Thanks,
Michael

P.S. I do want to mention that I did upgrade Securityspy to 4.0.3 last week but I've had no problems whatsoever.

Ben

It's strange that the upgrade to El Capitan would have any bearing of this specific functionality, this certainly isn't a known problem, and I can't think of anything in this OS X system update that could cause this. Could you please email us a screenshot of your email settings, so that we can check them over? A timeout error would indicate some problem with these settings.

meyekle

My apologizes for the delay getting back to you. So I ended up looking at the email settings and yes, for some reason, when I was troubleshooting this issue earlier, I forgot to change the mail server from imap.gmail.com back to smtp.gmail.com. Once I made the change, I was able to connect ok so disregard this issue. My mistake.

Anyway, I'm still trying to understand why I was missing the emails associated with the jpgs and video clips that were created by SecuritySpy on my server. It seems that version 3.4.10 works fine so I decided to try using 4.0.3 again this week and I haven't had any problems until today. I stopped receiving emails for just one camera this time. I disarmed/armed all options for this camera (continuous, motion and action) but no luck so I restarted SecuritySpy--I began to receive email once again.

I noticed that there is a new version 4.0.4 available. I'll upgrade and see if that corrects the problem.

btw, I combed through the log file and found this message:

29/07/2016 07:27:16: Error sending an email (). 4.0.3,127005,800 The operation timed out.

If I continue to run into this problem with the new version, I'll pipe up.

Thanks!

meyekle

Sorry but 4.0.4 didn't work. Rolled back to 3.4.10.