Security Spy freezes-- and I have no way of knowing it.
Version 3.4.8. 4 camera license. Mac Mini 2012/ OS 10.9.5
About once a week Security Spy freezes and nothing captures until I notice it's stuck, which usually ends up being at least a day. I started a discussion about this once before but the admin deleted it and responded individually stating that I should send the logs, but I am getting no further responses to attempts to communicate individually. So wondering if this happens to others and if anyone's been able to solve it.
About once a week Security Spy freezes and nothing captures until I notice it's stuck, which usually ends up being at least a day. I started a discussion about this once before but the admin deleted it and responded individually stating that I should send the logs, but I am getting no further responses to attempts to communicate individually. So wondering if this happens to others and if anyone's been able to solve it.
Comments
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Hi, sorry we weren't able to resolve this for you last time, we'll try again. The reason we responded directly last time is because this isn't going to be something that others experience; I suspect it'll be a problem unique to your system.
We need to find out exactly what SecuritySpy is attempting to do when this situation arises. To get this information, wait for it to happen again, then open Activity Monitor (you'll find it in your /Applications/Utilities/ folder), click the gear button at the top left of the window and select "Sample Process". This will generate a log - please save it and email it to us, referencing this forum discussion. It will probably be too long to copy and paste here.
