Browser has only a blue screen - no video playback shown

sjpsound
sjpsound
edited January 2016 in SecuritySpy
Hi,
I'm using the software for the 1st time - got the cameras working fine to preview - but when I go to the browser to look at the recorded files it just shows a blue screen with no video content.
The Quick Time window is there - just a blue screen where the video should be - although it shows elapsed time etc...
Any ideas ?
TIA
Steve

Comments

  • Ben
    Ben
    Hi Steve,

    It sounds like the Browser is in multi-file mode. In this mode, a whole day is displayed for the cameras that are selected, so that you can view playback from multiple cameras synchronised together. If you are at a particular time where there is no video footage recorded for a particular camera, you will see a blue screen. Press the right arrow key on the keyboard to jump to the next time that has some actual video footage recorded for any of the selected cameras.

    Or, set the Browser to single-file mode (in the Browser Settings window) so that you can see each recorded file for each camera.

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