How do I migrate a registration?

tnt
tnt
edited July 2015 in SecuritySpy
Hello. I recently purchased a business and one of the items that came along with the purchase was the Security Spy video surveillance system registered for 8 cameras. The problem I have is I want to upgrade to version 3.4.7 (currently running 3.1.3) because I bought addition cameras (Foscam FI9816P) and they are not on the device list in Security Spy. The previous owner does not have the registration email any longer and did not document anything. What do I need to do to migrate the Security Spy registration into my name so I can upgrade and add these new cameras? Please help!!! I need these cameras online yesterday.

Comments

  • Ben
    Ben
    Hi Tnt,

    As per SecuritySpy's license agreement, licenses cannot be sold or transferred between individuals. However if the software is registered in the name of the business, and if the license is not being used on any computer (i.e. if the previous owner is not using it anywhere else), then this is not a problem. Go to the "Registration" window in SecuritySpy (via the SecuritySpy menu) in order to see who the software is registered to.

    In any case, you don't need to interact with the license codes when updating SecuritySpy 3.1.3 to the latest 3.4.7; simply do this:

    - Quit SecuritySpy if it is currently running
    - Download the latest version of SecuritySpy
    - Open the downloaded disk image if it doesn't automatically open
    - Install it by dragging the SecuritySpy app to your Applications folder, replacing the old version
    - Open SecuritySpy from your Applications folder

    Hope this helps.
  • tnt
    tnt
    Ben,

    Thank you for the prompt reply. I was able to download and install the newer version of SecuritySpy without a problem. I was reading the website wrong and thought I needed the original owners email address and account information.

    SecuritySpy is registered to the business and is installed on one iMac only. I'd like to update the registration to this account. How can I do this? I'd rather not display any business information in this forum.
  • Ben
    Ben
    edited July 2015
    Great to hear you installed the update without a problem. Please simply email us and tell us the registered name, as well as the email address used for purchase, and the new email address you want associated with the license, and we'll get this updated for you in our system.
  • tnt
    tnt
    The email used for the purchase is the problem. The former owner does not know what he used and as I stated previously, does not have any documentation. It's been a real chore dealing with all this. I will email you the registration name. Best I can do.

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