Unable to set the DDNS name. (Error -9836)
Hi,
I'm getting an error when trying to set the Dynamic DNS name in the preferences.
Error -9836
SecuritySpy version 4.2 on Mac OS X 10.8.5
How can i fix this?
I'm getting an error when trying to set the Dynamic DNS name in the preferences.
Error -9836
SecuritySpy version 4.2 on Mac OS X 10.8.5
How can i fix this?
Comments
Please could you restart your Mac and try again - does this fix it?
I finally updated SS to the latest version so I could access my cameras remotely again. But can’t connect to the DDNS server. Is there a specific name I need to input? The old settings transferred to the new software but it still didn’t work, then I did attempt to change the name but had no success there either.
Help to resolve this issue would be greatly appreciated.
The security of our servers has recently been increased, a process that included disabling old and insecure SSL cyphers and protocols that would leave our servers open to attack by hackers. This unfortunately means that the built-in SSL capabilities of older macOS systems (specifically versions 10.8.x and below) are not up to the task of making secure connections to our servers. This is affecting the ability to get updated files, send push notifications, set the DDNS name and send emails.
So, we have come up with a solution which is to bypass the macOS system's SSL capabilities and implement SSL communication directly in SecuritySpy itself, using the latest OpenSSL libraries. This way, we can continue to support these older systems with no compromise in security.
This functionality has been added to the latest beta version of SecuritySpy (currently 4.2.1b10). Everything should now work, so please test this version and report back.
I can view my camera remotely from Safari, however with one caveat. If I select more than one camera for multiple viewing all images remain blank.
Hopefully we’re close to solving the issue.
I couldn't load www.bensoftware.com from the same machine and I suspected it was due to SSL and this Safari not being able to support newer ciphers.
@gurth - yes, this is the same reason why Safari on macOS 10.7 can no longer connect securely to our site. However you can still access the non-encrypted version of our site in Safari at http://bensoftware.com, or you can use Google Chrome to access the secure version at https://bensoftware.com.