MacOS High Sierra - Update to 4.2 - loss of settings
  • I just completed an update to v4.2, however afterwards the settings (including license) seem to have all been purged. On startup of the App, I'm met with Trial expired and no cameras are registered.
  • Sorry about this, it's unusual. Could you let me know what version you were using before? Could it have been a 4.2 beta version?

    Here's a possible fix:

    - Quit SecuritySpy.
    - Hold the option key and click the Go menu in the Finder; select the Library option.
    - Within this Library folder, navigate into Preferences.
    - Here you will see several "SecuritySpy Preferences vXX" files, where XX is a version number.
    - Drag the latest one, which should be v75 to your Desktop (or the Trash).
    - Open SecuritySpy 4.2.

    Does it now correctly import the settings? If not, could you please email us and attach to your email the SecuritySpy Preferences file with the next lowest number. Once we have this, we can analyse it to try to work out what went wrong.
  • Thank you for your response.

    Yes, removing (sending to trash) the v75 settings file solved the issue, everything returned as before.

    Previously version was v74. No it was the main build as offered by the updater.

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