Presets not working
  • HI
    I have 2 makes of cameras running on my system, and none of them will store any presets for the camera positions.
    All other functions work perfectly, including the "home" preset.
    I have tried setting the presets via each camera individually, and although the presets work through the cameras' own software, nothing works through SS.
    Pan/tilt/zoom all work very well.....

    Any ideas?
  • What are the exact makes and models of these cameras?

    Are you using the latest version of SecuritySpy?
  • I’m getting this exact issue myself. It’s a generic camera off ebay but it identifies itself as a "IPC-D41000-BS series” on its config page. I’m using the most recent version of SecuritySpy (v4.23) on macOS 10.11.6. PTZ control works perfectly. It lets me save a preset as best I’m aware.. holding down option and clicking on the number.. it depresses and then returns. Selecting the preset results in no movement of the camera. The alt key is fully working and works for other items.

    It also doesn’t move when using the SecuritySpy app on iOS. (Also out of interest is there a way of setting presets on the app? If not would be nice.. perhaps just press and hold on the selector for the preset you want?)

    Unfortunately this is the only PTZ camera I have at present so I have no way of testing with another model.

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