Cameras Dropping Out

  • I recently started having a problem getting video from my some of my cameras. Security shows a. time out or en 880 error code. Here is the excerpt from the log


    09/02/2017 14:09:16: Error communicating with the network device "old front door". 4.1.6,89900,8800 Failed to obtain video frame from network device. The server closed the connection.

    09/02/2017 14:10:02: Error communicating with the network device "old front door". 4.1.6,70900,800 Failed to obtain video frame from network device. The operation timed out.

    09/02/2017 14:19:33: Error communicating with the network device "strawberry garage". 4.1.6,70900,800 Failed to obtain video frame from network device. The operation timed out.

    09/02/2017 14:20:38: Error communicating with the network device "old front door". 4.1.6,70900,800 Failed to obtain video frame from network device. The operation timed out.


    This is running on a Mac mini running maOS Sierra 10.12.8. SS is version 4.1.6


    I thought it might be. network problem until I installed SS on another Mac in the network. (Mac Pro) running same sofware. No errors or dropped connections here

    Any thoughts

  • Two things I would check.

    1. Verify the mini has not reverted to using its wifi connection instead of ethernet. Turn off wifi in network preferences to force the connection to be ethernet.

    2. Check that the mini isn't thermal throttling. This is especially vital if the mini is more than three years old. By that age the thermal paste often has deteriorated sufficiently to cause thermal throttling under CPU load. I detailed how to check for that in a different thread.
  • This really does sound like a network issue, so check the network connection for this Mac (as guykuo says, this should ideally be Ethernet rather than WiFi).
  • I have the exact same issue - but only with the camera which is on WiFi. The cable based is never a problem. I run SecuritySpy on ethernet (wifi off) on a MacBook Pro/Sierra 10.12.6. The way to get things working again for me is to reboot the network router and after that the camera. Just rebooting the camera does not work. This situation appeared recently (can't recall if it is on conjunction with any updates). Before I had no issues at all - very stable. As I am by no means a network specialist I just live with this and hope that I one day will understand whats going on :) Unless someone have an explanation and remedy. Thanks.

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