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Tenvis IP ROBOT 3

jh71283jh71283
edited January 2015 in SecuritySpy
Hi

I have a Tenvis IPRobot 3, and for some reason I cannot get the PTZ controls to work at all.

Is there any way I can debug what is going on, or verify the URLs that SS is calling to move the camera?

Thanks

Comments

  • BenBen
    Hi - make sure you have entered the camera's admin username and password in the Video Device Settings in SecuritySpy. Some cameras will give you a video stream without admin authentication, but require this to control PTZ.

    Also make sure you are using the latest version of SecuritySpy.

    Does this resolve the problem?
  • jh71283jh71283
    That wasn't it, but while I was in there I realised that I hadn't set the HTTP port.

    The Tenvis uses 8001 for http, but RTSP is the default port.

    That explains why video was getting through but no control.

    Thanks Ben!
  • BenBen
    Great to hear you found the problem, I didn't immediately think of that as most cameras use default ports (80 for HTTP). We'll remember this for the future, in case any one else has the same problem.
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