Ben

Responsive Video Viewing
When viewing via the web interface, SecuritySpy detects the window size in order to decide how large to display various elements such as the live video and movie playback, however this is done just once at the beginning of streaming, and is not adju…

Comment by Ben October 26 permalink
Rekor Watchman OpenALPR Software
Thanks for the suggestion, we have looked at similar functionality in the past but haven't decided what the best way to go with this. And it's not clear that this comes up as a requested feature by users enough to warrant the investment in…

Comment by Ben October 26 permalink
Feature Suggestion: Auto-Delete By File Type
Thanks for the suggestion, however this would add complexity to the user interface and the algorithm (slowing it down), and I'm just not sure how useful this would be for the majority of users. If this is important to you, you could achieve a s…

Comment by Ben October 26 permalink
Newbie wants to know: what are "reasonable" settings?
There is a section in the SecuritySpy user manual about Achieving Effective Motion Detection so this would be a good place to start. Once you have dealt with the basic settings, the AI detectors (described in the manual under Preferences > Camer…

Comment by Ben October 26 permalink
Delete by freespace question - FTP server
Sorry, SecuritySpy can't do this - managing free space on a server via FTP for a large number of files wouldn't work very well. I think the best solution would be to run some kind of file management software on the server to automatically …

Comment by Ben October 26 permalink
Browser window time range
Hi Paul, thanks for the suggestion, we'll see what we can do for a future update.

Comment by Ben October 26 permalink
Browser window Advanced Search… missing Cancel button
Hi Paul, thanks for the suggestion, I agree that this would be a useful addition. I'll see if we can add this in the near future.

Comment by Ben October 24 permalink
SS and AFPS Volumes
The dual volumes with AFPS (one with the volume name, one with "Data" appended) is a feature of this format that provides a read-only system volume. This is explained in this Apple help document: About the read-only system volume in macOS …

Comment by Ben October 22 permalink
Continuous recording not working on one stream?
Under Preferences > Cameras > Continuous Capture, have you specified a "Playback rate" for this camera? Movies with artificial playback rates (i.e. timelapse movies) cannot be played back in the Browser, because the Browser needs rea…

Comment by Ben October 22 permalink
Now that EGPUs are supported, is there a recommended one?
That compression format selection will only have an effect for a camera that has the "Recompress video data" option turned on. But I would strongly recommend against doing this, as it reduces quality and uses significant CPU, especially to…

Comment by Ben October 22 permalink
SecuritySpy app on iOS13.7 : no livestream anymore in large camera view
Hi @derwentvalleyrailway is your problem exactly the same as described above? i.e. you see all cameras updating correctly under the Cameras tab, but as soon as you tap on one to view individually, you get a broken connection icon?

Comment by Ben October 21 permalink
Odd image transformation issue
Sorry about that, it's the wrong version. I have re-uploaded 5.2.7b1 - please try downloading and installing again.

Comment by Ben October 21 permalink
Returning "Sunba Illuminati" (Smart Tracking) Not that Smart after All!
The Hikvision looks great - please report back on your experience of this once you have it installed.

Comment by Ben October 20 permalink
Traefik Reverse Proxy Security Headers
Good to hear you found the solution to your first issue. I'm sorry but I'm not sure I can help with the OAuth/Authelia question - I don't think a solution exists whereby you can use our iOS app behind these mechanisms. Our iOS app req…

Comment by Ben October 20 permalink
Now that EGPUs are supported, is there a recommended one?
The "Video compression for recorded files" setting under Preferences > Compression only applies to cameras that have the "Recompress video data" option turned ON under Preferences > Cameras > Device. If the recompress op…

Comment by Ben October 20 permalink
[Feature Request] Performance - Stream incoming video frames only when required
In our iOS app, you can add multiple servers and easily switch between them, but you can't view cameras from different servers at the same time - you view one server at once. In macOS SecuritySpy (when used for viewing), you add individual came…

Comment by Ben October 20 permalink
Odd image transformation issue
Sorry about this, it's a bug. It should be fixed in the latest beta version of SecuritySpy (currently 5.2.7b1). Please confirm.

Comment by Ben October 19 permalink
'Bad movie data header' errors
The problem here seems to be lack of free space on the drive. If the drive is full, a file will be created but no data can be written to it. Subsequently, when SecuritySpy goes to open the file again to continue to record to it, it encounters an une…

Comment by Ben October 19 permalink
Continuous recording not working on one stream?
It's difficult to tell what is going on here, could you please email us and provide screenshots to demonstrate?

Comment by Ben October 16 permalink
Rate Limit Alerts?
Yes, this is controlled by the "Action reset time", which can be set under Preferences > Cameras > Actions. Another thing you can do, if there is an unusually high amount of motion in a particular camera that you don't want to …

Comment by Ben October 15 permalink
Audio/Video out of sync on captured files.
This isn't a known issue, and nothing relevant has changed on this front in the latest update, so the best course of action is to email us and include an example file for us to analyse. If the file is more than a few MB, please use wetransfer.c…

Comment by Ben October 15 permalink
Latest release - tons of false positives
Thanks for your efforts here and providing helpful information by email. It is indeed hard for the AI to distinguish between dogs and humans sometimes, especially apparently your dog, which is a large short-haired variety (who looks adorable by the …

Comment by Ben October 14 permalink
Now that EGPUs are supported, is there a recommended one?
Hi @ckurowic - good point. We'll see if we can add eGPU support for encoding too.

Comment by Ben October 14 permalink
Decoder overload
This is a new message in SecuritySpy 5.2.6 (but not a new problem - previously it would go unreported, which is why you are only seeing this message now). Different Macs have different abilities to decode H.264/H.265 video data in hardware - in the …

Comment by Ben October 14 permalink
5.2.6 incompatible with OSX 10.13?
Here's the download link for the previous version: download SecuritySpy 5.2.5.

Comment by Ben October 13 permalink
Bug in latest iOS SS app when changing iPhone orientation
Thanks for letting us know, this is a known bug in our iOS app and will be fixed by an update very soon.

Comment by Ben October 13 permalink
5.2.6 incompatible with OSX 10.13?
SecuritySpy 5.2.6 does support macOS 10.13, and we have no intention of removing support for this system in the near future. The particular symbol that is shown as the culprit in your crash report (kVTVideoDecoderSpecification_PreferredDecoderGPURe…

Comment by Ben October 13 permalink
Future Wish Features.....
Thanks for your suggestions. I understand and agree with the first one. However with the others: 2. The browser does already show the actual time, both below-left of the video display, and in the timeline under the video display. What exactly do yo…

Comment by Ben October 12 permalink
Continuous recording not working on one stream?
My first guess is that this is a scheduling issue - if you want Continuous Capture armed and working all the time for this camera, right-click on its video feed in SecuritySpy, and for the "Continuous Capture Schedule" option, select "…

Comment by Ben October 12 permalink
Security Spy iOS app
Sorry about this, I'm not immediately sure what this could be, as we haven't been able to reproduce this issue. When this happens again, could you please take a short video (e.g. with your iPhone pointed at the iPad), upload this to wetran…

Comment by Ben October 12 permalink

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About

Username: Ben
Joined: May 2013
Visits: 1,458
Last Active: 9:49PM
Roles: Administrator