Ben

iOS Feature Request - Highlight Motion
This is a good idea, thanks for the suggestion, I'll see what we can do!

Comment by Ben April 9 permalink
iOS App - Slow Multiplex
This does sound strange. I can't reproduce this - for me all views in the multiplex are fluid with no freezing. It would be interesting to hear if any others are experiencing this. One possible cause is if your server is overloaded, could this…

Comment by Ben April 9 permalink
Feature request: PTZ on full-screen zoomed camera focus
Thanks for the suggestion, we'll make sure to add this.

Comment by Ben April 9 permalink
External drives not mounting fast enough for SecuritySpy
This option has now been added to the latest beta version of SecuritySpy (currently 5.3.3b9). You'll find it under Preferences > Storage. When you open SecuritySpy, if a disk takes more than a few seconds to appear, SecuritySpy will give fe…

Comment by Ben April 8 permalink
External drives not mounting fast enough for SecuritySpy
Wow, that's a long time! I think it's probably best that we add an option in the general preferences so that the user can choose how long to wait. And then we should have a progress bar on the initial splash screen while waiting. I'll…

Comment by Ben April 8 permalink
Need help getting Amcrest cameras settings to create video files
This sounds like a settings problem, probably you simply need to set a schedule for either Motion Capture or Continuous Capture recording. Please see the Recording and Schedules section of the user manual: https://www.bensoftware.com/securityspy/man…

Comment by Ben April 7 permalink
External drives not mounting fast enough for SecuritySpy
Great to hear that. If you have seen this with your disks then it's likely that a few other users will experience this too, so we'll up the wait time a bit in the next update.

Comment by Ben April 6 permalink
External drives not mounting fast enough for SecuritySpy
SecuritySpy waits around 25 seconds upon launch for any disks that aren't yet available. If this is not long enough we can increase this wait time. How long do your disks take to mount when you boot/restart the Mac?

Comment by Ben April 6 permalink
Folders not deleting after date threshold
SecuritySpy uses a separate helper app called "AutoUpdate" to handle in-app updates, so this is probably what's being blocked by Little Snitch. The path to this app is ~/Library/Application Support/SecuritySpy/AutoUpdate.app, so if yo…

Comment by Ben April 6 permalink
Dog / object AI detection
It's unlikely that we'd integrate such a package. For SecuritySpy, we need algorithms specifically trained on CCTV images in all lighting conditions, and that run on Apple's CoreML platform in real time. This is exactly how our own hu…

Comment by Ben April 6 permalink
PTZ + I + F
Newer cameras have "HLC" mode (Highlight Compensation) that can be set for night vision. This is specifically designed to reduce glare of point sources of light in order to make things like license plates more readable. Do your cameras hav…

Comment by Ben April 4 permalink
Folders not deleting after date threshold
Empty folders do get deleted, but this may happen some time after their containing files are deleted, due to the way the algorithm works. You don't need to manually do anything to keep this tidy - if you wait a bit you should see that the folde…

Comment by Ben April 4 permalink
Reolink cameras
Hi @Senna_F1 I will take a look at the Wireshark capture you sent, but those errors are consistent with the camera sending bad RTSP data that cannot be interpreted. We have seen that this is common with certain Reolink cameras, and we have tried to …

Comment by Ben April 4 permalink
iOS Feature Request
Many thanks for the suggestion @Araujo I think this is a very good idea, I'll see if we can add this.

Comment by Ben April 2 permalink
Reolink cameras
Hi @Senna_F1 what exact issues are you seeing? If you are seeing "unexpected data" errors then this is what we have also seen with some Reolink models and unfortunately I don't think it can be fixed (unless Reolink provides some updat…

Comment by Ben March 26 permalink
At Startup- long delay in finding Capture Destination.
Great to hear this resolves the issue. Hopefully there's still some life in the Seagate yet - the specific symptom you are describing does not indicate the disk has gone bad. But certainly the large and fast LaCie drive sounds like it's th…

Comment by Ben March 25 permalink
Unifi G3 Instant $29 camera SecuritySpy compatible?
It doesn't look like it: on the page you link to, it says "Note: UniFi Protect is required to run this product". UniFi Protect is Ubiquiti's own software. That's a shame, as this seems like a neat camera otherwise.

Comment by Ben March 25 permalink
At Startup- long delay in finding Capture Destination.
Hi Jay, It sounds like SecuritySpy has a stale bookmark to a previous disk that it's trying to resolve upon startup but can't. It gives up after around 20 seconds, hence the delay. The solution is to go to Preferences > Storage and m…

Comment by Ben March 25 permalink
Home Helper problem with Honeywell Lyric Alarm
Hi Steve, For alarm systems, you should see the following options in HomeHelper to be able to trigger cameras and/or Schedule Presets in SecuritySpy: - Arms With Occupancy - Arms Without Occupancy - Arms At Night - Disarms - Alarm Activates Do yo…

Comment by Ben March 25 permalink
Capture Destinations / Date Format
The best way to exclude cameras from the iOS app is to set permissions under Preferences > Web in SecuritySpy. You can set per-camera permissions to exclude the duplicates. There is currently no way to set a different auto-delete setting for con…

Comment by Ben March 25 permalink
Capture Destinations / Date Format
As long as the device settings are identical, SecuritySpy will only pull a single stream from the camera, so this does not add network traffic. The date format of the file names is configurable, because the user interacts with these files (e.g. whe…

Comment by Ben March 25 permalink
Capture Destinations / Date Format
If you need to split Motion Capture and Continuous Capture files into different folders, the workaround is to add the camera twice to SecuritySpy: each camera instance can then record to a different folder. If you use identical device settings when …

Comment by Ben March 25 permalink
iOS Feature Request
I agree, this would be a nice addition. Unfortunately for iOS this involves re-coding the entire media playing screen. However we want to do this in order to add the feature you are describing as well as a few others (e.g. a share button).

Comment by Ben March 25 permalink
Upgraded Router from Orbi RBK50 to RBK852, lost connections to a few cameras
Error 800 is a timeout error, which means that no response was received. The other errors (835, 818, 801) are all problems with the stream, and wouldn't be possible if data weren't being received, so it's likely that data is being rec…

Comment by Ben March 19 permalink
SS not deleting older recordings?
That sounds like it could very well be the problem - 1 GB is probably not a big enough buffer. I hope it continues to work with the new setting, let me know if you see any further problems with this.

Comment by Ben March 18 permalink
p2p Support
Sorry, SecuritySpy does not support connecting to cameras over P2P. SecuritySpy supports only direct connections to cameras using standard protocols such as RTSP and ONVIF. To find a camera that's compatible with SecuritySpy, please refer to ou…

Comment by Ben March 18 permalink
SS not deleting older recordings?
This is certainly a drive space issue, and if you have set SecuritySpy to delete old recordings to leave free space, then there could be a problem with this. The first thing to do is to download and install the latest beta version of SecuritySpy (cu…

Comment by Ben March 18 permalink
Hikvision Vulnerability
Check the IP address that the MacBook has when connected to WiFi (under System Preferences > Network), and compare it to the Mac's Ethernet address on the main LAN (not the camera LAN). Are these on the same subnet (i.e. first three numbers …

Comment by Ben March 18 permalink
Key Frame Interval Too High
Great to hear this fixed it. It's not really a question of supporting it - long I-frame intervals do have the advantage of lower bandwidth, but this comes at a cost of difficulty processing the video stream, and some unexpected side effects th…

Comment by Ben March 17 permalink
Hikvision Vulnerability
Great to hear the setup went well. Your laptop on WiFi is now on a different LAN to the cameras, so can't access them directly. Instead, SecuritySpy on your laptop can connect to SecuritySpy on your Mac mini in order to obtain the streams - pl…

Comment by Ben March 17 permalink

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Username: Ben
Joined: May 2013
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Last Active: 8:32AM
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