Ben

Odd - Can't hit www.bensoftware.com from the Mac w/ SS Installed
OK, great to hear you found the source of the problem.

Comment by Ben July 23 permalink
Odd - Can't hit www.bensoftware.com from the Mac w/ SS Installed
@rlust - what exactly is the error you get when attempting to access bensoftware.com? Also, what version of maOS are you using? If it's a very old version of macOS, it may not have recent a enough SSL version to negotiate a secure connection.

Comment by Ben July 23 permalink
Human motion detrection using a WFOV camera
There are a few factors at play here, but mainly the person has to be a certain size in the frame to be accurately detected. This is partly a pixel limit, so a higher-resolution camera may help a bit, but it's also partly an intentional filter …

Comment by Ben July 22 permalink
Videos cut short when viewing recordings via iOS app over cellular network
The length is limited mainly because the low-quality files are generated dynamically from the full files, so when requesting a low-quality file there is an inevitable delay while it is being generated. A longer duration would lead to an unacceptably…

Comment by Ben July 22 permalink
Trouble setting up webserver, could use some advice
This error indicates that a connection was established, but there is some SSL error. Could you please email us and include the full debug file, and we will investigate.

Comment by Ben July 22 permalink
ftp errors
Hi - it certainly sounds like the problem here is the server blocking SecuritySpy as a client. Possibly due to too frequent requests. The error message that is surprising is the one about more than 8 connections as the same user, because SecuritySpy…

Comment by Ben July 21 permalink
Get RTSP parameters for an ONVIF camera?
The "NV request string" item is only present if the camera is actually open at the time, so I presume this was not the case at the time you generated the debug file? Anyway, I'm glad to hear that this allowed you to figure out the req…

Comment by Ben July 19 permalink
Responsive Video Viewing
Hi @mphamilton - if you take a look at the various requests for live video streams on our SecuritySpy Web Server Specification document, you will see that each one takes "width" and "height" parameters, allowing you to specify th…

Comment by Ben July 19 permalink
Get RTSP parameters for an ONVIF camera?
You are correct in that ONVIF (among many other things) is a negotiation mechanism to determine the underlying RTSP streaming parameters, and it is possible to extract this information from SecuritySpy, like this: - Make sure you are using the late…

Comment by Ben July 17 permalink
Trouble setting up webserver, could use some advice
OK, interesting, good to hear this fixed it. Have you set up port forwarding manually, or have you let SecuritySpy do this automatically (via the "Allow access from the Internet" options under Preferences > Web)? What is the exact error…

Comment by Ben July 17 permalink
Trouble setting up webserver, could use some advice
From your description, it sounds like your setup is like this: Internet Router Eero Mac Is that right? If so, then you could be in a "double NAT" situation, described here: I'm unable to access my system remotely - how can I trou…

Comment by Ben July 16 permalink
Retry failed uploads to S3
We don't have a specific discussion for feature requests, but we do listen to all feedback and take it on board, and we do try to implement the most often-requested features. So feel free to make suggestions!

Comment by Ben July 16 permalink
Retry failed uploads to S3
SecuritySpy maintains a queue of files to upload - you can see this via the "Uploads" window that is available via the Window menu. If an upload fails, SecuritySpy will retry the upload immediately, up to two more times. You will only get…

Comment by Ben July 15 permalink
Videos cut short when viewing recordings via iOS app over cellular network
By default, over a slow connection, the iOS app will request a "Low-Quality" movie, which is limited in resolution, frame rate and duration. To change this behaviour so that you get the full files, go to the SecuritySpy settings panel (you…

Comment by Ben July 15 permalink
Annke C800
Hi @tlutrick this should be under Configuration > Network > Advanced Settings, as shown here: So you will need to enable ONVIF, then set up an ONVIF user, then give this username/password to SecuritySpy.

Comment by Ben July 15 permalink
Too many notifications
I understand the problem you are describing, there is currently no good solution I can think of, but I will consider how we can tweak the settings here so that this could be possible to control.

Comment by Ben July 13 permalink
Group View and Screen
Firstly, you would create a new group via Preferences > Groups containing the cameras you want, then you would use the "set window" AppleScript command to position this where you want. Alternatively, you could use SecuritySpy's fu…

Comment by Ben July 13 permalink
M1 Mac Mini power consumption ?
Thanks for this @chadchr - very helpful!

Comment by Ben July 13 permalink
iOS app notifications
OK, great to hear it was a simple fix!

Comment by Ben July 12 permalink
Accessing RTSP Stream from SS Web Server
Good to hear you have got this working. Each RTSP stream is for a single camera only - SecuritySpy cannot produce a single stream with multiple cameras composed together.

Comment by Ben July 12 permalink
Constant time out with Self Checking
There isn't really any such thing as a periodic camera "self check", rather it sounds like the cameras are rebooting, and this is their startup sequence. Since you have PoE multiple cameras of different brands rebooting at the same t…

Comment by Ben July 12 permalink
M1 Mac Mini power consumption ?
Hi Phil, This is difficult to predict, and we have no metrics on this ourselves, but running SecuritySpy with 4 cameras under normal conditions should not put much load on the M1 Mac mini, so I predict that the power consumption due to SecuritySpy …

Comment by Ben July 12 permalink
NDI Support
SecuritySpy can received RTSP streams (this is the standard for IP cameras). So if OBS can produce an RTSP stream then you should be able to get this into SecuritySpy, using the "Manual" profile under Preferences > Cameras > Device, …

Comment by Ben July 12 permalink
NDI Support
Currently no, because virtually no normal IP camera supports this. If this becomes a more widely-used standard in the CCTV world in the future, we will certainly look at supporting it.

Comment by Ben July 10 permalink
Video call not prompting User/Pass
Thanks for explaining, I understand now. In all cases when a resource is requested without proper authentication, SecuritySpy does return an authorisation error (HTTP 401). Whether you then actually get prompted for the username/password then depend…

Comment by Ben July 10 permalink
iOS app notifications
The other thing to check is that notifications are actually enabled in the iOS app for the appropriate cameras, as per our instructions. If this doesn't fix it, we can take a look at the log and report back for you if we see anything strange. …

Comment by Ben July 9 permalink
Video call not prompting User/Pass
If you want the prompt, simply remove the auth parameter from the URL.

Comment by Ben July 9 permalink
iOS app notifications
Yes, notifications should come through from both servers, no matter which server is being monitored by the app or even if the app is open or not at the time of the notification. If this is not working for one server, then make sure that server is ac…

Comment by Ben July 8 permalink
Video call not prompting User/Pass
Hi Phillip, if the "auth" parameter is correct then you should not get a prompt for a username/password, whether this element is within an iframe or not. If you are getting a prompt for a username password, this either indicates that the a…

Comment by Ben July 8 permalink
Constant time out with Self Checking
Hi John - what you are describing sounds like the startup self-check pattern for these cameras, which would indicate that they are periodically rebooting for some reason. This is consistent with timeout in SecuritySpy. Lack of PoE power is a reasona…

Comment by Ben July 7 permalink

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Username: Ben
Joined: May 2013
Visits: 2,037
Last Active: 2:01AM
Roles: Administrator