No photos in email in SS4
Hi
The photos in the email no longer appear after upgrading to SS4. I have tried changing preferences but no good. Any help would be appreciated.
Thanks
Chris
The photos in the email no longer appear after upgrading to SS4. I have tried changing preferences but no good. Any help would be appreciated.
Thanks
Chris
Comments
Under the Email section of the Preferences window, what values do you have there for "Number of images per email" and "Frame rate of image capture for emails"?
Do you get the notification emails, just with no images in them? Or do you not get any notification emails at all?
Current Settings are:
- Number of images per email: 1; have tried 2, 3
- Frame rate of image capture for emails: 2
Yes, I get notification emails, but no images.
Thanks
Chris
I logged onto the Mac Mini ("Late 2012", OS 10.11.5, 2.6 GHz i7, 4GB RAM) where SS lives and found the application not responding and the error log showing a number of "Error from camera "mycam", it will be closed. (Failed to decompress incoming video frame 22185,-8969 Image data decompression failed - bad data)". The application started responding after a minute but would not send emails even though events were being recorded. I restarted SS and am now receiving emails normally.
Happy to provide more info!
Jay
Thanks jsable, exiting and re-running SS get the changes to happen.
Ben, this wasn't needed in the previous version - is this something you can fix?
Thanks
Chris
No changes made overnight, but no pics in the email today.
I think there is a bug.
Process: SecuritySpy [1985]
Path: /Applications/SecuritySpy.app/Contents/MacOS/SecuritySpy
Identifier: com.bensoftware.SecuritySpy
Version: 4.0.1 (4.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SecuritySpy [1985]
User ID: 501
Date/Time: 2016-06-29 08:33:03.262 -0700
OS Version: Mac OS X 10.11.5 (15F34)
Report Version: 11
Anonymous UUID: 707BCB39-6642-7723-1C29-50DDF4741F91
Time Awake Since Boot: 240000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000002e31765
Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0x2e31765:
-->
__TEXT 000000010e32d000-000000010e564000 [ 2268K] r-x/rwx SM=COW /Applications/SecuritySpy.app/Contents/MacOS/SecuritySpy
I have been running V4.0.3 now for several days - the photos appeared in email initially, but then stopped appearing. I think there is still a bug.
Do you have any suggestions?
Thanks
Chris
I had to revert back to V3.4.8 as I was getting no notification emails (so I have no idea if there were pics attached).
I tried the beta you suggested (4.03b5) with the same result and so I just reverted back as 3.4.8 works fine