Problems with SV3C Cameras
Hello all,
I‘m actually testing SecuritySpy and it really looks interesting. But I’ve a problem with it and how it decode the video stream. Multiple times per minute the Video screen went all green and flipp between green (or gray) and the video. This only happen in the SecuritySpy window and not in the rstp viewer of the camera or Sighthound (that’s the Software I want to replace as a NVR). I’ve tried many combinations like different frame rates, key frame Intervall, h.264 or h.265 main/high/base LAN or WiFi, no setting helped. What can I do to get a permanent stream?
I‘m actually testing SecuritySpy and it really looks interesting. But I’ve a problem with it and how it decode the video stream. Multiple times per minute the Video screen went all green and flipp between green (or gray) and the video. This only happen in the SecuritySpy window and not in the rstp viewer of the camera or Sighthound (that’s the Software I want to replace as a NVR). I’ve tried many combinations like different frame rates, key frame Intervall, h.264 or h.265 main/high/base LAN or WiFi, no setting helped. What can I do to get a permanent stream?
Comments
What specific camera model are you testing with?
Could you please try the latest beta version of SecuritySpy and let me know if you see the same problem or not.
Happen on both cameras but not at the same time. One is on WiFi and one on LAN. Mac Mini is on LAN connected with a gigabit connection. The strange thing is that it happen via SecuritySpy and if I’m watching the same camera via the Camera mobile app the stream is fine. And this never happened with Sighthound on the same network setup. Beta is already installed since yesterday evening.
I'm trying to get hold of one of these camera so that we can test this here, but it doesn't seem to be available here in the UK. I have emailed SV3C to ask how to obtain one, so hopefully they will be able to help.
@rintintin - with cameras connected by WiFi, frequent disconnections are inevitable. When this happens, SecuritySpy will continually attempt to reconnect to the camera, and when successful, will continue recording as long as the schedule you have set for the camera indicates that the camera should be armed at that time (e.g. you are using the "Armed 24/7" schedule for continuous capture).
If you are using continuous capture with the "hourly on the hour" option, then you may indeed see some files that are shorter than 1 hour due to these disconnections, however the gaps in the recorded footage should only be short - when the camera reconnects you should see a new file being created, which will then last until the end of the hour (assuming there are no further disconnections within the hour that would break up the files into smaller chunks).
Check the Browser, which will give you a clear indication of which periods of time throughout the day that captured footage exists. If you think you are seeing anything too unexpected (such as long periods of time where no captured footage exists) then please let me know and we can investigate further.