Doorbird issue since firmware upgrade
Is anyone else having issues with SS connecting to their Doorbird since the 000121 firmware upgrade?
I have two Doorbirds on separate SS instances and both have the same issue since they updated their firmware over the weekend. Both SS instances continuously disconnect from the Doorbrid's Onvif stream after exactly 30 seconds. If I connect to the stream via VLC without SS everything is fine, the stream remains open as expected. Everything is fine from the Doorbird app.
I've tried both the "Doorbird, BirdGuard" and the standard ONVIF profiles. The issue is constant when using either RTSP or RTSP UDP formats. The issue looks very similar to https://bensoftware.com/forum/discussion/641/camera-loses-connection-and-reconnecting-every-minute/p1 where a keep alive parameter changed in some camera hardware.
All I get from the error logs is below.
04/01/2020 13:33:57: Error communicating with the network device "Front Door". 5.0.1,70900,800 Failed to obtain video frame from network device. The operation timed out
I've raised a support ticket with Doorbird to find out exactly what changed in the firmware update. Going on past experience it's going to take a long time to get this information (if at all).
Leaving SS continuously attempting connections appears to cause the Doorbird to become non responsive after several hours. A power cycle is required to bring it back online. I believe this to be is a side affect of the underlying issue however.
Pete
I have two Doorbirds on separate SS instances and both have the same issue since they updated their firmware over the weekend. Both SS instances continuously disconnect from the Doorbrid's Onvif stream after exactly 30 seconds. If I connect to the stream via VLC without SS everything is fine, the stream remains open as expected. Everything is fine from the Doorbird app.
I've tried both the "Doorbird, BirdGuard" and the standard ONVIF profiles. The issue is constant when using either RTSP or RTSP UDP formats. The issue looks very similar to https://bensoftware.com/forum/discussion/641/camera-loses-connection-and-reconnecting-every-minute/p1 where a keep alive parameter changed in some camera hardware.
All I get from the error logs is below.
04/01/2020 13:33:57: Error communicating with the network device "Front Door". 5.0.1,70900,800 Failed to obtain video frame from network device. The operation timed out
I've raised a support ticket with Doorbird to find out exactly what changed in the firmware update. Going on past experience it's going to take a long time to get this information (if at all).
Leaving SS continuously attempting connections appears to cause the Doorbird to become non responsive after several hours. A power cycle is required to bring it back online. I believe this to be is a side affect of the underlying issue however.
Pete
Comments
I’m still waiting on more details from Doorbird support.
Is there some further troubleshooting we can do given that the stream remains open when viewing from VLC? Somehow it is able to keep it open?
Also note DoorBird seems to have now separated their firmware into two releases, high and low end units. The 000121 release seems to be intended for high end devices.
I have contacted DoorBird to ask for assistance and I hope they will reply with the technical information I need. I will post back when there has been some progress.
Unfortunately the same problem exists. I’ll update when I have more info.
@kwijibo007 - can you verify somehow if your camera is indeed running firmware version 000122? Perhaps is is still on the older version.
I can confirm that it’s on the new firmware. The DoorBird App shows you the current firmware version.
I got an email from Doorbird overnight explaining that they had re-pushed the update as it had not applied correctly.
Unfortunately the issue still persists. Interestingly SS now re-connects much much faster after the 30 second disconnect. Previously I could never get the SS iOS app to show the feed. Now it does (for about 10 seconds each reconnect cycle). So something has changed...
Pete
The HTTP ONVIF option now connects (for 30 seconds) whereas it never worked at all before.
Thanks for reaching out to DoorBird and working to find a resolution.
I've not yet installed the 5.2.1b9 beta on my SS instance because I woke up this morning and everything was working. I think DoorBird support have been working on my unit remotelty so I suspect they have changed a setting (probably the timeout value) in their testing. I'll wait to hear back from DoorBird support before proceeding.
However, on another Security Spy instance (and Doorbird running the 000121 firmware) that I have access to I have installed the 5.2.1b9 beta and it does appear to resolve the issue. I'm remotely located to this instance so I can't properly test. @gauchers, it may be worth testing the beta to see if yours is fixed on the older firmware?
Pete
Thanks for the update. Unlike @kwijibo007, my camera still did not work after the 000122 upgrade so I tried 5.2.1b9. That did resolve the issues with the DoorBird video.
However, the beta seems to have broken another camera, an IPD-D53L02 5MP camera. That camera no longer works with H265, only H264. In fact, after installing the beta, the camera did not work at all at first, and only after a profile search did I get it to work with a Zoneway config. Restoring the SecuritySpy preferences file and then switching to H264 got it working again. I was eventually able to connect aw H265, buit is unstable at the highest quality/size settings.
Richard
Is everyone else here seeing the same thing with the 000123 firmware?