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Trigger and mask drawing issue

I downloaded the 5.5.0 version of SecuritySpy this morning and have come across an issue with triggers and drawing a mask.

You see, I noticed one camera with a mask that needed adjustment.

So I went to Preferences. Selected the camera, then the Triggers tab. Everything looks as I'd expect and I draw on the image to adjust the mask.

Problem: I can only remove the mask (it seems like random areas are deleted) and cannot add to the mask.

Clicking the zoom button, and the image is massively enlarged.

Using the scroll wheel on my mouse (up or down), the image becomes correctly proportioned, but I cannot add a mask, only delete.

Returning to "normal" zoom, and the image is now a small rectangle in the bottom left of the window:

I cannot add a mask on any of my cameras, only remove.

I've tried rebooting the Mac Mini (Intel, 2018, MacOS Monterey 12.5) and the issue persists.



  • Thanks for pointing this out, it does look like there is a bug here, we'll get this fixed ASAP.

  • Thanks for the ultra speedy response, Ben.

    Hope it's not too much faff to fix.

  • This should now be fixed in the latest beta version of SecuritySpy (currently 5.5.1b1) - please test and confirm. Thanks.

  • Surely you can work faster? 😂

    I'm pleased to report that the correct mouse pointer is now visible and I can "paint" and delete the mask.

    However ... if I zoom the window, the enlarged view is the same as my top image above, and the mouse wheel roll no longer adjusts the view correctly. It's simply locked.

    Unzooming and I get the compressed image view, as per my second image above.

  • Good progress, thanks for the quick testing!

    How exactly are you zooming the window/screen? This specific issue has been reported by one user a few months ago, but we were never able to reproduce it and no one else reported it, so we have been unable to get to the bottom of this so far. Can you confirm that if you don't zoom the screen then everything works as expected?

  • Just by using the zoom button. I.e. this chap:

    Yes, I can confirm that the window works correctly now, as long as I don't click the above button.

  • Just to add, the issue may have been around for a few versions of SS and it's only this morning that I noticed that the trigger mask needed adjusting???

  • Yes, this is the same issue that was reported previously that we never got to the bottom of. It's strange that this zoom mechanism would work just fine on all but a handful of systems. We'll need to investigate further. In the second screenshot in your first post (unzoomed, with the image in the lower left corner of the box), can you tell me whether the image has the correct aspect ratio, or if it's stretched (looks like it could be stretched horizontally)? Additionally, is it cropped? How many cameras do you have, and do you see this same problem for all of them?

  • edited August 3

    These are the worst kind of bugs to solve, I agree.

    o the image seems crushed vertically.

    o it is not cropped.

    o I have 8 cameras and it's a universal problem on all of them.

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