Camera spinning when PTZ used.

littlebritaly

I have just added a Ctronics, 5MP PTZ Security Camera Outdoor with 5X Optical Zoom, i managed to get it working with onvif, but i have a major problem with PTZ.

If I use the cameras own software (Ctronics ios app), then i cn pan/tilt/zoom no problem, but if i use Security Spy's PTZ, then the camera moves in the intended direction, but just doesnt stop, it keeps going round and round, i have to reboot the camera to stop it.

Can anyone advise on a potential fix ?.

Ben

Are you seeing this with the controls in macOS SecuritySpy itself, or via the controls in the iOS SecuritySpy app?

Are you sure that you are using the latest version of SecuritySpy?

littlebritaly

Hi
Thanks for coming back to me.

It's happening with both, i've just tried the IOS app and it looks like the camera isn't getting a command to stop.

If i send the camera one way, it just keeps going when i lift my finger from the control, i can send it another way but it doesnt stop again.

The presets dont work either.

The camera does come with it's own ios app, PTZ and presets work correctly from there.

chubsta

For info - it is like this with Reolink PTZ cameras too...

Ben

Can you both confirm you are using the latest version of SecuritySpy (5.3.2)? There was a bug in a previous version of SecuritySpy that could cause this, so updating may be the solution.

uwe68

"For info - it is like this with Reolink PTZ cameras too..."

confirmed. Isn't working anymore since a long time. I might be wrong, but I guess since SS >5.0

Ben

Hi @uwe68, please try selecting the Reolink profile under Preferences > Cameras > Device > Profile, instead of the ONVIF profile. Does this work?

uwe68

Hi Ben. That's incredible! After a long time, I tried out the settings for PTZ presets on both Reolink RLC-423 (still ONVIV mode) again, and it works! I could easily define presets and the cameras are moving to their destinations. Thanks a lot for the great support.

Ben

Hi @uwe68 - great to hear that! There have been some recent tweaks related to ONVIF PTZ, so it sounds like these could have done the trick for your cameras.

littlebritaly

Hello Ben,

I'm using version 4.2.14, when i use the software to check for an update, i'm told that no update is available.

This is probably because I'm running Sierra.

I'm not able to upgrade from Sierra, I tried that and my machine became unusable.

Ben

Hi @littlebritaly sorry, SecuritySpy v4 is now discontinued, and v5 requires macOS 10.13 (High Sierra) because of some of its main new features (AI and H.265) are only possible on macOS 13 and later.

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