| Check the "Error log" file (select "Error log" from
the File menu in SecuritySpy). This log should provide information
as to why the connection to the
network
device
failed.
If the network device returned an error or some other information,
it will be written to these log files. |
| The connection to a network device can fail for a number of reasons. Here are some things to check: |
| • Check the physical network connections and any ethernet hubs |
| • Try connecting to the device using a web browser; if this works it indicates the physical connection is OK |
| • Make sure that you have entered the IP address and port number correctly |
| • Check the username and password |
| • Check that you have selected the correct type of network device in the SecuritySpy Input Setup window |
| • If you have a router/firewall between the computer and the network device make sure it is configured to forward/allow connections on the specified TCP port |
| • Make sure the network device is using the latest version of its firmware |
| |
| The easiest method of setting the IP address of any network
device is to log onto the device using Safari - from this web
interface you will be able to adjust the device's settings, including
its
IP address. Most network devices by default use DHCP to get an
IP address automatically - in this case you can use
our Network Device
Finder application to locate the device on
your
network
and connect to it using Safari to adjust its settings. If your
network device supports Bonjour,
Safari will be able to find these devices automatically (select
Show All Bookmarks from the Bookmarks menu
in Safari and click on the Bonjour section). |
| Alternatively, this method can be used on Mac OS X to set the
IP address of any Axis network
device (it won't work with other makes of network device): |
| 1. Make sure the device is disconnected from the power supply. Locate the hardware (MAC) address of the device - you should find this printed on the label on the device itself as the serial number. For example if the serial number is printed as 00408c100086, the MAC address is 00:40:8c:10:00:86 |
| 2. Decide what IP address you want to set for the camera. Note that for two network devices to communicate they must be on the same subnet. Normally the first three numbers in an IP address define the subnet, so for the IP address "192.168.0.1", the subnet is "192.168.0". Therefore, choose an IP address for the camera that is on the same subnet as the computer, and that isn't being used by any existing device on the network. |
| 3. Open the Terminal application - you will find this in your Utilities folder which is in your Applicaions folder |
| 4. In the Terminal, type the following: |
| sudo tcsh |
| You will then be asked for a password - enter the administrator password for the computer and press the Return key. This gives you root access, which may be necessary for completing the following commands. |
| arp -s <IP address> <MAC address> temp |
| Press the Return key and then type: |
| ping -s 408 <IP address> |
| Where <IP address> is the IP address you want to set for the device and <MAC address> is the MAC address, for example: |
| arp -s 192.168.0.150 00:40:8c:10:00:86 temp |
| ping -s 408 192.168.0.150 |
|
| 5. You should see repeated "Request timed out" or "Host is down" messages in the Terminal |
| 6. Connect the device to the ethernet network and connect the power supply |
| 7. After approximately 10-15 seconds you should see "Reply from <IP address>" or something similar in the Terminal |
| 8. Close the Terminal. The camera's IP address has been set. |
| |
