Ben

Latest update causing errors
We have now released a new version of SecuritySpy (4.2.9) that should resolve the specific issue in 4.2.8 that was causing errors decompressing camera streams.

Comment by Ben 10:55AM permalink
Nelly Security Door Bell Camera (NSC-DB1)
Yes, this certainly does look like a Hikvision DS-KB6003-WIP re-brand, and should therefore work with SecuritySpy.

Comment by Ben 10:51AM permalink
Low volume. iOS app
Hi Mike, We have had a couple of other reports of this, we we will look at this for the next update. Meanwhile, you should check the camera's settings (connect to it using a web browser) to see if you can increase the volume there. Or, if yo…

Comment by Ben 10:48AM permalink
Security Spy glitchy playback on QuikTime 10
SecuritySpy version 2.2.1 is very old now. You might want to consider upgrading to the latest version of SecuritySpy. However, it's not entirely clear from your description what you are attempting to do that is glitchy. Are you referring to th…

Comment by Ben 10:45AM permalink
web server login
Good to hear you found a solution. Another solution is to add an "auth" parameter to the request - see the "Authentication in URL" section at the bottom of the SecuritySpy Web Server Specification page.

Comment by Ben 10:32AM permalink
Security Spy with Mojave
We have just released a new version of SecuritySpy (4.2.9) that is officially compatible with Mojave. The issue with the audio is that Mojave requires applications to ask for user consent when opening Mac video and audio input devices, so we had to …

Comment by Ben 9:47AM permalink
Ring Doorbell Features via SS
I'm afraid we don't yet support two-way audio (i.e. sending audio to the device) with this particular device yet. SecuritySpy supports two-way audio for Axis, Hikvision, Dahua and Amcrest devices. So you could consider the AXIS A8004-VE d…

Comment by Ben October 11 permalink
Applescript control.
I have added two enhancements to the PTZ AppleScript command in the latest beta version of SecuritySpy (currently 4.2.9b5) that should help you here: The first is a "stop" command, which is required for cameras with continuous movement. …

Comment by Ben October 10 permalink
8 cameras, two streams each - beyond 8-camera license limit?
Only cameras with identical device setups are counted as a single camera towards the license limit. If there is any difference in the device setup, then SecuritySpy cannot know that they are the same camera, so they are counted as multiple cameras. …

Comment by Ben October 9 permalink
Need Help With Unifi Camera RTSP ... Where To Put String After Port?
I understand that Mac hardware can be expensive, however we have no plans to make a non-Mac NVR I'm afraid. We are Mac developers, and SecuritySpy relies heavily on macOS APIs. Writing a Unix version of SecuritySpy would require a ground-up rew…

Comment by Ben October 9 permalink
Lost iOS notification “preview”
Hi Cameron, this is not a known issue, so there must be something with your setup that is causing this. The first thing would be to make sure that SecuritySpy's web interface is available to the Internet. This is required to deliver the previe…

Comment by Ben October 8 permalink
SecuritySpy & Network Traffic
This is rather intriguing. As far as I can tell, there is nothing that SecuritySpy is doing every 2.5 hours that could cause this. To see if this is an erroneous signal, the best thing to do would be to install some bandwidth monitoring software on…

Comment by Ben October 8 permalink
Need Help With Unifi Camera RTSP ... Where To Put String After Port?
@Spiv - this used to be the case, but fortunately Ubiquiti have seen sense and they have enabled RTSP support direct from their cameras. See this Ubiquiti help document that describes what cameras with what firmware this is supported for: UniFi Vide…

Comment by Ben October 8 permalink
Group PTZ Actions for 2 or more Cams
Your setup sounds great, and it's great to hear you are getting good results with SecuritySpy. Cameras have certainly come a long way - what make/model cameras are you using? Since you are happy with the cameras this would be good for us and ot…

Comment by Ben October 8 permalink
Web Server page is empty
I'm glad it was just that!

Comment by Ben October 5 permalink
Seeing the camera disconnected icon, but only on one device
Great, thanks. There is only one log file, and it should contain all relevant entries with a good amount of history.

Comment by Ben October 5 permalink
Seeing the camera disconnected icon, but only on one device
This is difficult to diagnose here with these non-specific symptoms, so please could you email us and include SecuritySpy's log file: From the File menu in SecuritySpy, select the "Open Log" option. This should open the log file in T…

Comment by Ben October 5 permalink
Web Server page is empty
This sounds very odd, and is not something we have seen before. Does this happen only on one particular Mac? Please try from a different device if possible (e.g. a different Mac or your iPhone/iPad). I don't think this is a problem with Securi…

Comment by Ben October 5 permalink
Wyze Cam?
As far as I know, the firmware does not support preset positions. Please correct me if I'm wrong.

Comment by Ben October 4 permalink
Using Amazon Drive for FTP Upload of Images
Hi Rob - SecuritySpy cannot directly upload to Amazon Drive, however it may be possible to use it with SecuritySpy via something like odrive. odrive works like Dropbox - it manages a folder on your Mac and syncs the files in this folder to Amazon Dr…

Comment by Ben October 2 permalink
Seeing the camera disconnected icon, but only on one device
This is a strange one - do you see other cameras on this iPad Mini? Does this iPad Mini have a good WiFi signal? And you can definitely see the live video from this particular camera on other devices? The first thing to do would be to delete and re…

Comment by Ben October 2 permalink
Bug: Audio from one camera is playing on a group view that doesn't include that camera
This should now be fixed in the latest beta version of SecuritySpy (currently 4.2.9b4). Please confirm.

Comment by Ben October 2 permalink
iOS Notifications, add a delay?
Yes, notifications are classed as Actions, and this "Action reset time" does apply to them. So you can set this to 300 seconds to make sure you don't get notifications more frequently than once every 5 minutes.

Comment by Ben October 2 permalink
Foscam C2E
The Foscam C1 and C2 cameras work in SecuritySpy using the "Foscam H.264" profile, so this is most likely the correct profile for the C2E too. Besides this, you'll need to enter the correct address, username and password for the camer…

Comment by Ben October 1 permalink
Action reset time is ignored
This is strange, I've just tested this and as far as I can tell, SecuritySpy is correctly honouring the reset time. Perhaps there are emails that are being triggered just over 60 seconds apart, and just arriving all at once? Do you have a time…

Comment by Ben October 1 permalink
HTTP / HTTPS Access and app not working
Good to hear that, hopefully it was just a temporary blip.

Comment by Ben October 1 permalink
Bug: Audio from one camera is playing on a group view that doesn't include that camera
This does sound like a bug (and I believe we are also in touch with you directly by email about this). We'll fix it in the next update.

Comment by Ben October 1 permalink
Security Spy with Mojave
Hi seb - could you please try the latest beta version of SecuritySpy (4.2.9b3) and let us know if this is fixed? Mojave requires the user's permission to access the Mac's audio input, and apparently any software wanting to record audio in…

Comment by Ben October 1 permalink
run script against output file after writing to disk (openALPR)
Yes, the script will be invoked when ANY captured file is created. You can distinguish motion-capture movie files from continuous-capture movie file by the presence of the string " M " vs. the string " C " in the file name, for …

Comment by Ben October 1 permalink
viewcam.me
Hi Ron, sorry but we really can't diagnose anything based on this limited amount of information. If you are referring to remove access, please see the SecuritySpy Remote Access Setup Instructions. Or please email us and we can help you direct…

Comment by Ben October 1 permalink

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About

Username: Ben
Joined: May 2013
Visits: 1,116
Last Active: 1:19PM
Roles: Administrator