Ben

AppleScript no longer working to arm/disarm camera?
Could you all please try the latest beta version of SecuritySpy and let me know if the problem still occurs? Thanks.

Comment by Ben May 20 permalink
Vivotek Video Servers (VS8100-vs, VS8401 and VS8801) and SS
Yes, these video servers are supported by SecuritySpy (you'll find a full list in the Appendix section of our SecuritySpy Installation Manual). However, analog cameras provide very poor resolution by today's standards, and I would strongl…

Comment by Ben May 18 permalink
AppleScript no longer working to arm/disarm camera?
Sometimes when there are two versions of an application installed, AppleScript gets confused about which one it should send commands to. Could this have been possible in your case - did you have two versions of SecuritySpy on your Mac? Ideally you s…

Comment by Ben May 18 permalink
Security Spy Monitoring
An unlicensed SecuritySpy instance is indeed designed for viewing licensed systems, but for live video only. Sounding an alarm is an Action, and Actions cannot be armed on an unlicensed instance. Are the Macs in question on the same local network (…

Comment by Ben May 17 permalink
AppleScript no longer working to arm/disarm camera?
This is strange because nothing should have changed in this regard between the previous version (4.2.9) and the current version (4.2.10). I've just tested this with 4.2.10 and can't see any problems, it just works for me. The only thing I…

Comment by Ben May 17 permalink
live.html alternative
OK that's true, the custom page can't use parameters passed in the URL. Try this: view the cameras you want, on the normal live page in SecuritySpy. Then right-click on that page and select "Save Page As..." ("Save As...&qu…

Comment by Ben May 17 permalink
live.html alternative
Hi Phillip, In that case simply rename your custom page something else - for example live1.html and place it in the ~/SecuritySpy/Web folder. Then the original page is unaffected, but your custom page is also available if you link to it directly.

Comment by Ben May 15 permalink
live.html alternative
Hi Philip, This blog post should tell you what you need to know: Customising SecuritySpy’s Web Interface. Basically you can copy and edit the existing live.html page with any changes you like.

Comment by Ben May 15 permalink
line-in audio out of sync with USB camera
If the audio source is different from the video source, a certain amount of drift is inevitable, however SecuritySpy should detect and correct for this. Could you tell me how long are your continuous-capture recordings, and how large is the sync pr…

Comment by Ben May 14 permalink
Is the viewcam.me server down?
Hi @marmellata, unfortunately this is not enough information to allow us to help you. The viewcam.me DDNS service is working correctly, so the problem must be elsewhere. For help, please email us at support@bensoftware.com and include information on…

Comment by Ben May 13 permalink
v4.2.10 Update - Won't open previous camera layout
There does indeed seem to be a problem specifically with version 4.2.10 not remembering which Group windows are open across restarts. Sorry about this. I'll make sure this is fixed in the next update. For now, you can easily open Group windows…

Comment by Ben May 10 permalink
How to convert my Outdoor IP camera to solar power.
Many IP cameras can take a 12v power supply, so it should be possible to hook this up to a 12v lead acid battery and 12v solar charger. These items are fairly common and inexpensive, as they are commonly used in boats and caravans. You would just ne…

Comment by Ben May 9 permalink
dashboard widget not working with https?
The widget does support HTTPS, so it's probably just a case of getting the settings right. Firstly, are you able to connect using HTTPS on that same Mac via a web browser (e.g. Safari)? In the Widget's settings, verify that the version n…

Comment by Ben May 9 permalink
SecuritySpy Error Label
Could you please explain in more detail. How are you connection (web browser? iOS app?) and what exactly does the error box say?

Comment by Ben May 9 permalink
Apple announces new Mac mini’s
Hi @bigpal thanks for reporting back, this all sounds great. Yes, these machines are very powerful, and ideal for SecuritySpy due to the hardware-based video decompression!

Comment by Ben May 7 permalink
Axis Companion Bullet Mini LE Compatibility?
Hi Zeigh, Unfortunately not. These cameras are made specifically for Axis's own NVR devices/software. As far as I can tell, these are basically hobbled versions of standard Axis models, that are designed specifically not to work with third-par…

Comment by Ben April 30 permalink
Honeywell HBD3PR1 Compatibility?
Hi Dr Z, This camera's specifications sheet does state ONVIF compatibility, so it should work with SecuritySpy. Additionally, I can't be sure, but these look very much like re-branded Dahua Technology bullet cameras, in which case they wi…

Comment by Ben April 30 permalink
SoundDescCreator - 32bit
Sound Descriptions are small data structures that need to be written to recorded movie files to describe the sound format. On macOS systems below 10.10, the only way to do this is via Apple's older 32-bit QuickTime APIs, which is why you are se…

Comment by Ben April 23 permalink
Web browser audio
Could you please check the web user account that you are using to log on to your SecuritySpy server (under Preferences -> Web), and make sure that its permission level is set to "Administrator", or that the "Listen to live audio&q…

Comment by Ben April 18 permalink
Error - Disks too slow reported but not the case...??
@jlbrown - I suspect the cause of your problem is simply a low disk, as you are only getting 36MB/s from the file writing test software. Your setup should be much faster than this in theory, so there must be something wrong somewhere. Perhaps one of…

Comment by Ben April 17 permalink
2018 Mac mini experiences
This is impressively low CPU usage! The new Mac minis really are fantastic little machines. You may like to use all that extra processing capacity to increase the frames rates of your cameras or add new cameras to your system :)

Comment by Ben April 17 permalink
iOS capture playback
OK, we will do some testing here and get back to you (probably directly by email) when we have been able to investigate this.

Comment by Ben April 17 permalink
SS generating errors while view only SS is fine
Hi Martin, are you saying that after the change, the problem remains the same? I take it that you did put the new IP address for the camera into SecuritySpy, and that you are (at least sometimes) seeing the video feed from the camera correctly in S…

Comment by Ben April 17 permalink
Continuous Capture not working
A few things to check: - Check that the "Capture movie continuously" checkbox is enabled, under Preferences -> Cameras -> Continuous Capture. - Check that there is enough free space on the destination drive; if the free space is lo…

Comment by Ben April 17 permalink
Web browser audio
This should just simply work in most web browsers. Are you sure you are using the latest version of SecuritySpy? Are you sure the camera in question actually has audio coming in? You can verify this in the Camera Info window - are you able to clic…

Comment by Ben April 17 permalink
iOS capture playback
This is not a limitation of the software, and we are not aware of any bugs in this area (though what you are describing could point to a possible bug that we are not yet aware of). Are you both using the latest version of SecuritySpy and the latest …

Comment by Ben April 16 permalink
Overlays Flickering
Good to hear it’s fixed, though I’m not sure why changing the camera destination should have any effect! I’ll have a look at the code and run some tests to see if I can spot any potential issues that might cause this.

Comment by Ben April 16 permalink
Zoom/focus access for the Zavio B6530?
Unfortunately not. SecuritySpy does not support focus control, because this is typically done automatically by the camera, or done as a one-off task via the camera’s interface when setting it up initially. As for zoom, this camera is not technicall…

Comment by Ben April 16 permalink
SS generating errors while view only SS is fine
Hi Martin, I would suggest that your network topology is not ideal for communication from Mac 1 to the camera. Because they are on different subsets, bridged by the router, the packets have to go first to the D-Link switch, then to the router, then…

Comment by Ben April 15 permalink
H265 support
Thanks all for offering to test, in about a week’s time the next version with H.265 support will go into beta and I will contact some of you directly by email for testing.

Comment by Ben April 14 permalink

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Username: Ben
Joined: May 2013
Visits: 1,201
Last Active: 9:25AM
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