Ben

Moving to a new server, DDNS not available
In that case it's probably the router's port forwarding rules that are the problem here. The first thing to try is to restart your router (turn it off and on again). This should clear any previous automatic port forwarding rules that were …

Comment by Ben February 11 permalink
Accessing an IP camera remotely?
Great to hear that!

Comment by Ben February 7 permalink
v380 Shenzhen IP camera
That error code indicates that the ONVIF negotiation succeeded, but the video stream connection timed out. This indicates that perhaps the video stream is running on an unusual port, rather than the default of 554 (this should be automatically detec…

Comment by Ben February 7 permalink
Moving to a new server, DDNS not available
Hi @ShoreRam, exactly what error are you getting when attempting to set the DDNS name? Also, what version of SecuritySpy are you using?

Comment by Ben February 7 permalink
Apple approves software home kit bridges
Even though a basic Home app has now been included in Mojave, there is still not macOS API that developers such as ourselves can use to interface with HomeKit. And while Homebridge may be viable in theory, it's just too difficult to install and…

Comment by Ben February 6 permalink
Axis M20 series/Latest Firmware/Slower FPS
This sounds like an unusual problem. It definitely sounds like a bug in the camera's firmware - perhaps the best course of action would be to contact Axis to let them know.

Comment by Ben February 6 permalink
No audio on MicroSeven movies
It sounds like you have all the correct settings. Are you using the latest version of SecuritySpy? Check the log file (File menu in SecuritySpy -> Open Log) to see if there are any error messages related to this. If this doesn't help, the…

Comment by Ben February 6 permalink
Accessing an IP camera remotely?
Connecting to an ONVIF camera requires that both the ONVIF port and the RTSP port are available. In addition, on a local network, SecuritySpy can auto-detect these ports, but this is not possible over the Internet. So in the router at the other hous…

Comment by Ben February 6 permalink
Home Assistant
Hi @bonfireva the ++video request is for the MJPEG live video stream itself. So there is no associated HTML page with titles etc. It sounds like you are referring to the "live" request, which gets you an HTML page with the titles and other…

Comment by Ben February 5 permalink
Getting notifications of motion - how to turn off?
Are you referring to iOS notifications or email notification? iOS notifications are enabled and disabled via the SecuritySpy app on your iOS device. Please see: SecuritySpy iOS App Guide - Notifications. Email notifications, on the other hand, are…

Comment by Ben February 5 permalink
Security Spy DNS name life span
That sounds like an interesting project. We use Zonomi for the DNS hosting for viewcam.me. They provide an excellent service - very reliable, an easy API with good documentation, and the flexibility to handle as many subdomains as you want per domai…

Comment by Ben February 3 permalink
Security Spy DNS name life span
With a fully licensed version of SecuritySpy, unused viewcam.me DDNS names expire after 90 days. If, on the other hand, you are using SS within the 30-day trial period, the name will expire soon after the trial period ends if you haven't purcha…

Comment by Ben February 1 permalink
Setting up Remote Viewing Using New Cellular Data ISP
There seem to be two different things being discussed above: 1. Being given a private/local IP address by your ISP rather than a public one (see Carrier-grade NAT). This is common for 4G/LTE connections. One solution for this is to use a VPN that p…

Comment by Ben January 31 permalink
number of cameras and "virtual" cameras
This shouldn't be down to licensing restrictions - if the three extra cameras are set up with exactly the same device settings, SecuritySpy will recognise this and will not restrict usage of these extra instances even if they are beyond the lic…

Comment by Ben January 31 permalink
new Mac
Hi Jürgen, Please see this FAQ: How do I move SecuritySpy from one computer to another, retaining all settings? Hope this helps.

Comment by Ben January 31 permalink
Web Server Dark Mode
Thanks for the suggestion, this is a good idea, we'll see what we can do in an update in the near future.

Comment by Ben January 26 permalink
Modest priced camera
Have a look at these manufacturers: Hikvision, Dahua, Axis, Vivotek, Amcrest. For example, for a fixed, small, indoor camera will a good feature set and reasonable quality, you could go for the Hikvision DS-2CD2442FWD-IW (there are also older versi…

Comment by Ben January 23 permalink
URL to change preset?
OK, I have updated the SecuritySpy Web Server Specification page with the Scheduling stuff as well as a few other things. Please let me know if you need anything else documented on this page.

Comment by Ben January 22 permalink
Don't Make Me Buy Another Nest Hello
Sorry I was incorrect in my above message: SecuritySpy does actually support two-way audio for Hikvision devices. The above Hikvision doorbell has a built-in microphone and speaker, so will work in SecuritySpy (including the SecuritySpy iOS app) for…

Comment by Ben January 22 permalink
Don't Make Me Buy Another Nest Hello
I agree - the subscription services can be quite pricey and don't offer good value. As you probably know, our software SecuritySpy is purchased for a one-off license fee, rather than a subscription, which offers far better value in our opinion.…

Comment by Ben January 21 permalink
Attaching video to iMessage
I think the best way to achieve what you are describing is with iOS notifications, which is a built-in feature of SecuritySpy. You simply install the SecuritySpy iOS app on your iPhone/iPad, and enable notifications for your front door camera. When…

Comment by Ben January 21 permalink
Netatmo Doorbell Cam at CES
Just to follow up: I posed this question to Netatmo, and they have just replied to confirm that the doorbell does not support RTSP or other standard streaming protocols, so cannot be used with SecuritySpy.

Comment by Ben January 18 permalink
Netatmo Doorbell Cam at CES
Unfortunately, the specifications of this device do not include standard protocols that would allow it to work with SecuritySpy, such as RTSP or ONVIF. This indicates that it's a closed system that is not designed to work with anything but its …

Comment by Ben January 17 permalink
Moved USB plugs for Cameras, How do I update securityspy?
The way that SecuritySpy identifies USB cameras is with a unique ID that is generated by the system. By changing ports, it must have caused these IDs to change, resulting in the cameras becoming unavailable. Your solution was the correct one. You a…

Comment by Ben January 17 permalink
Having to format computer: Can I save the SS settings?
Sorry to hear you've had problems with this, and I'm glad that things are working well on Sierra. I'm not sure what your problem could have been caused by - we have many users running on Mojave with no issues, and we ourselves have be…

Comment by Ben January 17 permalink
URL to change preset?
The format for this request is described on the SecuritySpy Web Server Specifications page, under "PTZ command". For example, to set preset 5 for camera 2, the URL would be: http://ss-server-address:8000/++ptz/command?cameraNum=2&com…

Comment by Ben January 17 permalink
Software to analyze saved video?
A while ago, we did used to resell a product for analysing captured footage. This was called SmartMotion - we are no longer ourselves involved in this product, but the developer is now selling it directly - you can find it at: smartmotion.me. As fo…

Comment by Ben January 17 permalink
Web Server Specifications and API
OK it sounds like there might be a number of things to over, so perhaps it's best in an email - please send the list to support@bensoftware.com and we'll do our best to accommodate your requests (and please let us know about any typos in t…

Comment by Ben January 14 permalink
Web Server Specifications and API
I'm happy to document the requests that aren't currently documented (e.g. ++getfile). Please let me know any other "hidden" requests you need, or any further clarification to existing documented requests. As for ++eventStream - …

Comment by Ben January 14 permalink
Ring.com
Anyone considering a Ring camera should think twice - they do not seem to take your privacy seriously: For owners of Amazon's Ring security cameras, strangers may have been watching too (The Intercept) Amazon-owned Ring has reportedly been sp…

Comment by Ben January 11 permalink

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Username: Ben
Joined: May 2013
Visits: 1,165
Last Active: February 15
Roles: Administrator