Ben

Quick question about 'refreshing' iPhone app...
The app is designed to continuously attempt to restart any failed feed, so it should simply come back automatically. However what you describe may indicate that this mechanism isn't quite working correctly - we'll have a look at this to se…

Comment by Ben August 10 permalink
Request: Time lapse
Great to hear that!

Comment by Ben August 10 permalink
Strange App access problem after latest upgrade - solved
Great to hear you worked this out. UPnP works in the vast majority of cases to automatically set up port forwarding in routers, however it seems there was some problem in your case. It's the first time we've heard of this particular probl…

Comment by Ben August 7 permalink
AXIS Q6055-E (PTZ)
Please check the following: - You are using the latest version of SecuritySpy - Under Preferences - Cameras - Device, make sure you are using the "Axis" profile - Make sure the username/password you have entered into SecuritySpy is the …

Comment by Ben August 7 permalink
Strange App access problem after latest upgrade - solved
SecuritySpy doesn't create the Mac firewall rule (the one that you set up in System Preferences), however it does automatically set up port forwarding in your router. In some routers, the port forwarding settings are combined with the firewall …

Comment by Ben August 6 permalink
Request: Time lapse
OK, I hope this will be the solution!

Comment by Ben August 6 permalink
Request: Time lapse
Strange, it sounds like you have set up everything correctly. Are you sure you are using the latest beta version of SecuritySpy? Please email us and include screenshots of: - The script - The "About SecuritySpy" window (available from th…

Comment by Ben August 6 permalink
Strange App access problem after latest upgrade - solved
The firewall rule is independent of the Bonjour name - changes or discrepancies in one won't affect the other. Did you create the firewall rule manually, or was it automatically created by SecuritySpy? When you attempt to connect from your iO…

Comment by Ben August 6 permalink
VTDecoderXPCService CPU usage
Hi @mikejandreau - what you are reporting is completely normal. When SecuritySpy has to decompress the incoming video for any purpose - for example to display in video windows or to perform motion detection - it has to invoke the VTDecoderXPCService…

Comment by Ben August 2 permalink
same settings but different type of recording
Good to hear this problem resolved itself with a reboot of the NAS!

Comment by Ben August 2 permalink
PreCapture Time issue with new camera
H.264 video streams are temporally compressed, comprising infrequent "key" frames (I-frames) with multiple "delta" frames (P-frames) between them. The key frames are independent, whereas the delta frames depends on the previous (…

Comment by Ben August 1 permalink
same settings but different type of recording
Hi Michiel, Is SecuritySpy set to automatically delete files when the disk space drops below a certain value? This option is set in the General Preferences. If there is very little disk space available on the drive, then you may find that the files…

Comment by Ben August 1 permalink
Request: Time lapse
So there is some issue with the script. The script must be named "ProcessCapturedFile.scpt" (the .scpt file extension should have been added by Script Editor automatically) and it must be in the SecuritySpy folder within your Home folder (…

Comment by Ben July 31 permalink
Error creating movie resource 3.4.10,318,-61
Error -61 is a "write permissions error". So SecuritySpy is attempting to write some data somewhere and the OS is refusing permission. If you have specified a custom capture destination for your files, make sure that you have permission to…

Comment by Ben July 31 permalink
deauthorization Mac
Hi Juergen, It is not necessary to deauthorise the old instance of SecuritySpy; simply enter your license details into the new instance and everything should work fine.

Comment by Ben July 27 permalink
iOS app freezes
This sounds like a bug, though it isn't a known one, and I can't seem to reproduce the problem here. I believe we are currently in touch with you via email support about this, and will work with you directly to investigate this problem.

Comment by Ben July 26 permalink
License Plate Capture?
This camera supports ONVIF, so will work with SecuritySpy for live video and recording. At this time, SecuritySpy does not have any features to specifically capture or recognise number plates, though this is a feature that we are looking at for the …

Comment by Ben July 26 permalink
Can't reach the server all of a sudden ...
This is not a known problem. Could you please make sure you are using the latest version of SecuritySpy, then try again?

Comment by Ben July 26 permalink
Request: Time lapse
Are you sure you want to take only one picture per day? You will then only have 365 images in a whole year, and if you compose this into a movie at 30fps it will only be 12 seconds long. Anyway, the timing of captures can be mediated via a combinat…

Comment by Ben July 26 permalink
SecuritySpy app -- adding server
If you are using SecuritySpy's DDNS function (or another DDNS name), then all the IP details for connection over the Internet should be handled automatically. You are correct that an Internet connection is required when adding the server for t…

Comment by Ben July 24 permalink
SecuritySpy iOS App - Multiple Entries
Sorry, it is not possible to add two different entries for the same server to our iOS app. The app will recognise that they are for the same server, and will merge them into a single entry. If using different ports is important to you, you could con…

Comment by Ben July 24 permalink
iOS notifications
There are no known problems with the notification system to our iOS SecuritySpy app (or to the Remote Patrol or Spyglass iOS apps). We have tested this thoroughly. Here are the troubleshooting tips for this problem, even if you have tried these alre…

Comment by Ben July 24 permalink
SecuritySpy app -- adding server
Hi Gregory, Once an initial connection has been made to a particular server, the app will remember that server for the future. So you should not have to keep re-creating the server in the app. If there is some problem connecting at any particular t…

Comment by Ben July 23 permalink
Request: Time lapse
OK, here's how to do it: Firstly, you will need to use the latest beta version of SecuritySpy (currently 4.2.7b2), as this has a new feature to run a script for each captured file. We will use this script to copy all new JPEG files created by …

Comment by Ben July 17 permalink
Request: Time lapse
SecuritySpy can capture timelapse movies - for more information, see this FAQ: How can I capture Timelapse movies using SecuritySpy?. However the way that SecuritySpy organises files is not ideal for such long timelapse recordings. SecuritySpy orga…

Comment by Ben July 16 permalink
run script against output file after writing to disk (openALPR)
This functionality has now been implemented, in the latest beta version of SecuritySpy (currently 4.2.7b2). As it's an advanced feature that won't be useful for most users, I didn't want to clutter the UI with a new setting for it. S…

Comment by Ben July 16 permalink
m4v Convert in Quicktime on New iMac
How were these files created? Any .m4v files created by the latest version of SecuritySpy should not exhibit this problem. One thing you can try for these files is to use QuickTime Player 7 to view them.

Comment by Ben July 16 permalink
Any plans for a SecuritySpy app in the Mac App Store?
There are no plans to distribute SecuritySpy via the Mac App store, as we want to avoid the limitations and big commission imposed by Apple for apps distributed in this way. If you want some viewing software on a second Mac in order to view your ca…

Comment by Ben July 16 permalink
Auto tracking
Do you mean using motion detection and a camera with pan/tilt features, to automatically move the camera to point to the motion? This is a good idea in principal, but I’m not convinced it will work well in practice, and we are not keen to implement …

Comment by Ben July 10 permalink
iOS 12 Public Beta and Security Spy App - Black Screen on Individual Cameras
Great to hear that, thanks for reporting back!

Comment by Ben July 10 permalink

More Comments

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

About

Username: Ben
Joined: May 2013
Visits: 1,087
Last Active: 12:54AM
Roles: Administrator