Ben

Hikvision Live View Failed
If you need this to work, I think the best course of action would be to contact Hikvision support to see if they can suggest a solution. I can't think of anything to try that hasn't been mentioned above. Fortunately, for most users, once t…

Comment by Ben 12:06PM permalink
Using Continuous Capture and timed FTP uploads--HELP?
OK the bug with the SSL web server is now fixed in a new beta version of SecuritySpy (currently 4.1.8b4). So please download and install this version, and let me know how you get on.

Comment by Ben October 20 permalink
Using Continuous Capture and timed FTP uploads--HELP?
That error relates to setting up SecuritySpy's secure web interface - it's completely unrelated to the webcam image capture. I suspect it may be a bug in the beta version of SecuritySpy that you are using (it uses newer SSL libraries and …

Comment by Ben October 19 permalink
Using Continuous Capture and timed FTP uploads--HELP?
The two settings you refer to are for different things: Image capture with upload: this will continuously capture images with file names containing the date and time. The upload option here will attempt to send each of these files to the FTP server…

Comment by Ben October 19 permalink
MacOS High Sierra
Hi @jennajon it's not clear from your description that this is the same problem that is being described above. I'll provide my feedback in your other related forum post Using Continuous Capture and timed FTP uploads.

Comment by Ben October 19 permalink
Hikvision Live View Failed
Please be more specific with exactly what you have tried and what problem you are seeing. Have you added the camera to SecuritySpy? To do this, please follow our instructions Connecting to a Camera Over Ethernet - specifically section 1 titled "…

Comment by Ben October 19 permalink
Hikvision H.264+ Option
H.264+ is a non-standard Hikvision modification to H.264 designed to save a bit of bandwidth. It doesn't appear to work well with Apple's video processing libraries (which SecuritySpy uses), so I would recommend turning off this feature in…

Comment by Ben October 19 permalink
Stuck Behind an Apparent Private IP Address
Unfortunately 3G/4G connections do not provide a true public IP address, so it will not be possible to access your SecuritySpy server over the Internet over this connection. The D-Link cameras must be using outgoing connections to D-Link's own…

Comment by Ben October 17 permalink
Video Images Freezing when Scrubbing footage in "Browser"
Many thanks for reporting back, that is great news. We'll be releasing this soon as an official update.

Comment by Ben October 17 permalink
Can you add a Camera from a network outside the LAN?
Yes, this is possible, but it does need a bit of setup in order to get that camera visible to the Internet. To do this, it needs 1. port forwarding and 2. a static Internet hostname. 1. Some cameras have built-in UPnP, which enables them to make th…

Comment by Ben October 17 permalink
Let's Encrypt
Hi James, We have looked at Let's Encrypt before and it looks like a great project. This isn't directly integrated into SecuritySpy (though it may be in the future), so it would be a bit tricky to set this up using cron and scripts. Afte…

Comment by Ben October 17 permalink
High Sierra breaks Screen Saver?
Great to hear that. Could you please tell us exactly what you had to do to get the screen saver working?

Comment by Ben October 17 permalink
Security Spy iPhone app
Hi @Repsolkid there is no particular reason for this, apart from connection problems at either end. Certainly we are not aware of a bug in SecuritySpy (macOS or iOS) that could cause this. Do you have any kind of unusual setup (e.g. connecting over …

Comment by Ben October 17 permalink
MacOS High Sierra
Yes, we have been working on this (with the generous help of DaveGarratt) and believe we now have a solution. We have confirmed that this is a bug in macOS High Sierra, and we have submitted a report to Apple and hopefully this will be fixed soon. …

Comment by Ben October 17 permalink
What is an XXXX.unf recorded file?
If it's a movie that should have already been finished, then there must have been some error that preventing this from happening (e.g. power cut, computer crash, out of disk space etc.). The best thing would be to have a look at the SecuritySpy…

Comment by Ben October 11 permalink
What is an XXXX.unf recorded file?
As you have gathered, these are "unfinished" files, that are still being recorded to. Therefore they won't play from the Finder or in standard playback software (e.g. QuickTime Player) yet, however there are still a few ways to play t…

Comment by Ben October 11 permalink
Headless Daemon?
Hi Andy, The problem is that it would require a lot of development work to try to replicate the whole user interface in a web browser, and it would make the user experience worse due to web browser limitations. We have plenty of new features we wan…

Comment by Ben October 9 permalink
Error from camera "FaceTime HD Camera (Built-in)"
We've also seen this in our testing - it seems to be a new problem in macOS 10.13 "High Sierra". After some (seemingly random) length of time, frames simply stop flowing from the camera. This causes SecuritySpy to timeout and give thi…

Comment by Ben October 9 permalink
HTTP error: 404 on web view
Are you sure the server you are connecting to is actually SecuritySpy? Is this when viewing the main page of the web interface, or some other page? It's difficult to diagnose this problem without screenshots or a link to your server. If you a…

Comment by Ben October 6 permalink
MacOS High Sierra
Thanks Dave. I've just emailed you a link to a beta version of SecuritySpy to test.

Comment by Ben October 5 permalink
MacOS High Sierra
Hello All, This is proving to be a difficult problem to track down and fix. I am able to reproduce it here, but only inconsistently, which is making debugging very difficult. Please can you all try running SecuritySpy in the following two conditio…

Comment by Ben October 5 permalink
Video Images Freezing when Scrubbing footage in "Browser"
I believe we now have a fix for this - I have emailed you both with a link to a beta version to test.

Comment by Ben October 5 permalink
Change the Default Location for Recording
The setting you are looking at is called "Capture Destination" - it's set on a per-camera basis, and you'll find it under Preferences -> Cameras -> Setup. Note that the FTP feature in SecuritySpy is for off-site backups of…

Comment by Ben October 4 permalink
Dericam PTZ Presets
The only reason why this wouldn't work is if the camera doesn't correctly implement the ONVIF commands for setting and recalling presets. Here's something you can try: - Make sure you're using the latest version of SecuritySpy.…

Comment by Ben October 3 permalink
One of 3 cameras lagging, frame rate constantly dropping on SecuritySpy after updating to 4.1.7
Here are the last few releases for you to try: http://bensoftware.com/securityspy/SecuritySpy413.dmg http://bensoftware.com/securityspy/SecuritySpy412.dmg http://bensoftware.com/securityspy/SecuritySpy411.dmg Please let me know if you see a sign…

Comment by Ben October 3 permalink
IOS 11 "Send Audio" not working.
Hi Jay, We're not aware of any problems with the two-way audio. Did you change anything else around this time, or was it just the iOS update that changed? If you check SecuritySpy's log file (open SecuritySpy, click on File menu and selec…

Comment by Ben October 3 permalink
ALLie 360 Camera
It's unlikely. This is one of those cameras that tie you into their own subscription-based cloud service. There is no mention of support for standard streaming protocols, or operability with third-party applications on their web site.

Comment by Ben October 3 permalink
Cannot connect to server over WAN
Here are some general troubleshooting steps: - Make sure you are using the latest version of SecuritySpy. - Make sure the "Allow access from the Internet" options are enabled in SecuritySpy under Preferences -> Web. - Restart your Ma…

Comment by Ben October 3 permalink
Hikvisioin PTZ Issues
I'm afraid the DS-2CD4585F-IZH camera does not have mechanical pan/tilt. It is not a PTZ camera. Its specifications include something called "Angle Adjustment", but this is for you to manually set the angle of the camera upon install…

Comment by Ben October 3 permalink
Accessing a Raspberry Pi camera
I'm not too familiar with Motion on the pi either, but apparently it does the job. If RPiCam has a MJPEG-over-HTTP option then that should also work. You'll need to set this up in SecuritySpy with Manual Configuration, with "HTTP&quo…

Comment by Ben October 3 permalink

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Username: Ben
Joined: May 2013
Visits: 955
Last Active: 12:37PM
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