Ben

Setting up a Camera from an RTSP Stream from a Synology Surveillance Station
The error "unrecognised request" means that there is a problem with the request that you are using, which you say is "Sms=1.unicast". However, in your earlier post you said you were using "Sms=11.unicast". Which one is …

Comment by Ben December 9 permalink
Logitech Circle 2 Camera Support
That appears to be correct - it looks like a closed system that uses their own apps and (paid) cloud storage.

Comment by Ben December 9 permalink
Recommendations for IR Floodlight
Normally there will be a setting via the camera's web interface to disable its built-in IR illuminators, but yes it would be a good idea to check for this setting before you go ahead and buy the IR floodlight. If it doesn't have this setti…

Comment by Ben December 9 permalink
Can't get iOS notifications to work at all - help?
Great to hear it's now all working for you!

Comment by Ben December 9 permalink
Recommendations for IR Floodlight
You want to illuminate the scene the camera is pointed at, but not the empty space right in front of the camera itself, as this is where the brightly-lit snow/rain causes problems. So ideally you want the IR light positioned some distance from the c…

Comment by Ben December 7 permalink
Can't get iOS notifications to work at all - help?
Please see this FAQ, as it has all the troubleshooting steps you should go through to try to debug this: I'm not getting iOS notifications - how can I troubleshoot this?. Note that for notifications (and emails, alarms etc.) to work, you have …

Comment by Ben December 7 permalink
Amcrest POE IP8M2496EB frustrations
By default, the camera is probably set to its maximum resolution and frame rate, which for this camera is 8 MP and 15 fps. This would explain the high CPU usage. You certainly are able to set the frame rate on other (older) Amcrest cameras without …

Comment by Ben December 6 permalink
Not keeping old files since upgrading to Mojave
It sounds like you have set SecuritySpy to delete files when the free space drops below 500 GB - is this correct? This is a very high threshold, and will result in only 100 GB available for SecuritySpy to use, based on your figures. Try reducing thi…

Comment by Ben December 6 permalink
Recommendations for IR Floodlight
Hi Martin, Yes, having a separate IR light, rather than relying on the camera's own internal IR lighting, will greatly reduce these problems. There are so many models of IR floodlight to choose from, so probably the best thing is to search fo…

Comment by Ben December 6 permalink
Sunrise to Sunset Settings and Daylight Saving Time/Standard Time
Please go to Preferences -> Schedules and click the "Advanced Schedule Options" button. Here you will see what SecuritySpy thinks is your location, time zone, and sunset/sunrise times. Does any of this information look wrong to you?

Comment by Ben December 5 permalink
Amcrest POE IP8M2496EB frustrations
I'm not sure why it didn't work with the standard Amcrest profile, but in any case there is no disadvantage in using the ONVIF profile, so continue to use that. The high CPU usage could be related to a high frame rate being delivered by t…

Comment by Ben December 5 permalink
Question about multiple SS installs
Hi Martin, Each instance of SecuritySpy is separate: if you have two instances of SecuritySpy that are each doing recording, then they will be doing their own recording independently. Recording settings on one instance of SecuritySpy do not affect …

Comment by Ben December 5 permalink
Recovery of auto-deleted capture files
Hi Peter, I really don't think it makes sense to move files to the trash rather than deleting them permanently - this would basically prevent this auto-delete function from working properly. What version of SecuritySpy are you using? With the…

Comment by Ben November 29 permalink
Recovery of auto-deleted capture files
Sorry to hear you lost this file. Do you have any kind of backup for the machine, such as a Time Machine backup? The whole point of the auto-delete feature is to free up disk space, and the only way to do this is to permanently delete files. So I&#…

Comment by Ben November 28 permalink
Combining files into one folder
Sorry, we won't be changing the structure of how the Preferences files are organised. I'm not sure how your backup works, but typical backup software would back up the whole Preferences folder. Or if you are matching based on file name, yo…

Comment by Ben November 28 permalink
Moving application and data to new computer
If you keep the video files elsewhere, the SecuritySpy folder in the users folder is for custom sounds, custom scripts, custom web files and web server certificates. So if you have any of these that you need to transfer, simply copy them over. If yo…

Comment by Ben November 28 permalink
Moving application and data to new computer
Please see this FAQ: How do I move SecuritySpy from one computer to another, retaining all settings?

Comment by Ben November 27 permalink
DigitalOcean Spaces?
Yes exactly, I do mean all the settings in the Device tab: network address, ports, username, password etc. All other settings (e.g. recording settings) can be different.

Comment by Ben November 26 permalink
DigitalOcean Spaces?
If you set up the additional camera instance with exactly the same settings as the first, SecuritySpy will recognise this and pull only one stream from the camera, and will only count it once for licensing purposes too.

Comment by Ben November 26 permalink
DigitalOcean Spaces?
Hi Gregory, Do you have this all working now? Does this work with the SFTP (SSH File Transfer Protocol) option in SecuritySpy? The way to do this when using a local folder, if you want just images but not movies saved to this folder, is to create …

Comment by Ben November 26 permalink
Feature Request: Bookmarks in Browser Timeline
Thanks for the feature suggestions. I like the idea of bookmarks. I think they should probably be per-day (not per-camera or per-file), and remembered by the Browser across restarts. I'll see if we can add this feature in a future update. As f…

Comment by Ben November 21 permalink
Choppy Live Camera view on ios
Our iOS app requests a high-resolution stream, because this allows you to zoom/pan the image without too much pixelation. It could be this high resolution that is causing the choppiness over LTE, however the connection speeds you quote should be mor…

Comment by Ben November 21 permalink
T2 chip support & re-encoding to HVEC
Hi Frank, This will be supported when we add HVEC support to SecuritySpy, though whether it's the CPU or the T2 chip being used for this is up to lower-level system code. However, any re-encoding does cause a certain amount of loss of quality…

Comment by Ben November 21 permalink
OctoPi and SecuritySpy
Yes, this is possible and others have got this to work in various ways. A good place to start is our blog post on the subject: Raspberry Pi Camera to SecuritySpy.

Comment by Ben November 21 permalink
Option to move SS from Dock to Menubar
The problem is that without a Dock icon, SecuritySpy doesn't show up in the Application Switcher (Command-tab), nor can it display its standard menu bar. So, while it's a good suggestion that we do get from users from time to time, it'…

Comment by Ben November 21 permalink
Help needed to gather images from users
Hi @CVH - yes, this problem is exactly what this new feature is designed to address.

Comment by Ben November 21 permalink
Interesting solution to "Error performing continuous capture for the camera..."
I didn't think of Spotlight - yes that's definitely another possible cause, as it can really slow down drives while it is scanning for files.

Comment by Ben November 20 permalink
Error 400
That's strange! Well I'm glad to hear it's all working again.

Comment by Ben November 20 permalink
Apple TVos
Thanks for the feature suggestion. Yes, we are planning to add this setting to the next version of the SecuritySpy Apple TV app.

Comment by Ben November 19 permalink
Interesting solution to "Error performing continuous capture for the camera..."
Good to hear you no longer get the message, but it's curious why you were getting it in the first place, and if we don't work out why it was happen then it may return. What type of disk are you recording to and how is it connected to the …

Comment by Ben November 19 permalink

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About

Username: Ben
Joined: May 2013
Visits: 1,136
Last Active: December 10
Roles: Administrator