Ben

System requirements calculator without recording
The calculator assumes that the incoming video from the cameras is recorded as-is, without any further compression. In this scenario, recording uses barely any additional CPU over and above everything else that SecuritySpy is doing (decompressing th…

Comment by Ben March 31 permalink
trigger action only on human detection
Here's how to set this up: - Under Cameras -> Triggers, under "AI: trigger Actions at these prediction thresholds", drag the Human slider up to around 80. Leave the Vehicle slider at zero. - In this same window, make sure the &qu…

Comment by Ben March 31 permalink
data uploading
Hi James, SecuritySpy will upload (send) data over the network for the following reasons: - Its built-in web interface - Using the SecuritySpy iOS app - FTP upload of video/images for offsite backup - Sending emails - Recording to a NAS - Sending …

Comment by Ben March 31 permalink
SFTP Authenticity Error
Firstly, please make sure you are using the latest version of SecuritySpy. Here's one thing to try: - In the Finder, click the Go menu and select "Go To Folder" - Enter ~/.ssh - Within that folder, you should see a file called "…

Comment by Ben March 29 permalink
Motion Capture - Trigger other Camera
If you want camera 1 to trigger Motion-Capture recording on camera 2, then Actions mode has to be Armed on camera 1, and Motion Capture mode has to be Armed on camera 2. Is this is the case? If you think you have set this up correctly, and it's…

Comment by Ben March 29 permalink
`One movie per event` creates very long video files with capture at the end
This isn't a known issue, and sounds highly unusual. So that we can look into this for you, please email us and include SecuritySpy's log file (File menu in SecuritySpy -> Open Log), and the Debug file (click the SecuritySpy menu, and f…

Comment by Ben March 29 permalink
Broadcasting (web) over HTTS has stopped
When this was working initially and then stops working, nine times out of ten it can be fixed by a reboot of the router and the Mac running SecuritySpy. Often it's the router's fault, and a reboot will sort it out. In any case I'm gla…

Comment by Ben March 29 permalink
unable to view any footage/images
This isn't a known problem, and we'll need more information to diagnose this. Please email support@bensoftware.com and include the log file (File menu in SecuritySpy -> Open Log), and please let us know how exactly you are attempting to…

Comment by Ben March 29 permalink
Lights or sounds triggered off of SecuritySpy motion detection?
Yes unfortunately the Ring is a closed system and can't be accessed or controlled outside their own app. SecuritySpy itself can play sounds upon motion detection (see Preferences -> Cameras -> Actions. And if you need a louder sound than…

Comment by Ben March 26 permalink
SS server and a VPN
Do you mean a Power Mac G4 Cube? This is rather ancient! You could run SecuritySpy version 3.2.1 on it, though I wouldn't recommend it. If you need some basic Mac hardware to run SecuritySpy, a 2012 or 2014 Mac mini from eBay would be a good in…

Comment by Ben March 26 permalink
RTSP Group Feed
Unfortunately not - the RTSP feeds that SecuritySpy delivers are for single cameras only; there is no way to get a feed that cycles between different cameras. If, instead of an RTSP feed, the device can display a simple HTML page, then it would be …

Comment by Ben March 26 permalink
SS server and a VPN
Normally a VPN will provide you with a shared connection, in which case you cannot use this to host your own server. What you will need is a VPN account that gives you your own dedicated/static IP address, and that allows you to host your own serve…

Comment by Ben March 25 permalink
Unable to access the web server from outside the LAN
No, it's not necessary to use the default ports, you can choose any port above 1024 for SecuritySpy's web services. However, the best way you can protect yourself is by using strong passwords, not obscure ports (there are bots that scan al…

Comment by Ben March 24 permalink
JideTech/Hikvision Presets
Could you please try the "Hikvision" Profile setting (under Preferences -> Cameras -> Device) in SecuritySpy to see if this makes the presets works?

Comment by Ben March 23 permalink
Reolink 410 Camera Just Started Having Issues
Unfortunately we have found that the RTSP streams from Reolink cameras are unreliable, and hence we warn against using Reolink cameras on our list of compatible cameras. Their own app uses some proprietary streaming method, hence the difference. I&#…

Comment by Ben March 23 permalink
MQTT or web hooks
Great to hear that!

Comment by Ben March 22 permalink
IOS App 2 years without update
We are current working on a major update, which will be out soon.

Comment by Ben March 22 permalink
Unable to access the web server from outside the LAN
Great to hear that it's working now. Sometimes with manual configuration of port forwarding, it takes time, or even a router reboot to start working, so that could have been the case here too. Manual port forwarding is an alternative to UPnP, …

Comment by Ben March 20 permalink
Android App
There are two Android apps that work well for live video from SecuritySpy: tinyCam Monitor and Cam Viewer (read more here: FAQ: Is there an Android app for SecuritySpy?).

Comment by Ben March 20 permalink
Unable to access the web server from outside the LAN
It sounds like you have checked all the basics, and it's not immediately apparently why this isn't working. SecuritySpy doesn't need Google's public DNS, but during troubleshooting of these kinds of issues we may ask you to ente…

Comment by Ben March 20 permalink
Foscam FI9961EP
The first thing to check is that you are using the latest version of SecuritySpy. Next, this can happen if the camera is connected over WiFi with a poor signal. Try connecting the camera by wired Ethernet and/or reduce the camera's frame rate.…

Comment by Ben March 20 permalink
StreamDeck Control
This looks great! Many thanks for sharing. I wasn't aware of this product but it looks really handy, and may indeed be a good solution for other users too. Thanks!

Comment by Ben March 20 permalink
MQTT or web hooks
Hi @CVH - firstly could you please try this with the latest 5.2.2 version of SecuritySpy if you haven't updated already. As for the auth parameter, this should be the username:password string, Base64-encoded. Make sure you are using the correc…

Comment by Ben March 20 permalink
Dahua zoom controls
Strangely, I cannot find this model number on Dahua's web site - no trace of it whatsoever - so I can't look up detailed specifications. But judging by the above, it seems likely that this is not a true zoom camera. Often with these kind o…

Comment by Ben March 20 permalink
No web HQ playback for Hikvision cube cam
It's most likely the audio format that is preventing this. For movies to play back in a web browser, they need to be encoded with H.264 or H.265 for video, and AAC for audio. Hikvision cameras cannot provide AAC audio, so you will need to get S…

Comment by Ben March 18 permalink
Hikvision error after firmware update
You could set this up in SecuritySpy manually, as follows: - Add a network device - Enter the NVR's address, username and password - Select "Manual configuration" as the profile - Select RTSP as the Format - Enter Streaming/Channels/…

Comment by Ben March 18 permalink
unable to set the ddns name
Hi @pcgaasbeek we haven't experienced any DDNS server issues or downtime for the past two weeks, since we moved the whole system to a new upgraded server. If you are still having any problems with this, please email support@bensoftware.com and …

Comment by Ben March 18 permalink
Request for beta testing help - video streaming fixes
Many thanks to everyone who tested this, this is much appreciated and all your feedback has been very helpful. This has now ben released as an official 5.2.2 update.

Comment by Ben March 17 permalink
Group support in Applescript
Hi @CVH, yes this is possible. Here's how to open a group window: tell application "SecuritySpy" set window "Group Name" visible yes end tell Here's how to close a group window: tell application "SecuritySpy…

Comment by Ben March 17 permalink
v380 Shenzhen IP camera
Before you junk the camera, try the latest beta version of SecuritySpy (currently 5.2.2b11) as it has some compatibility improvements related to RTSP streaming. If that doesn't work then I would advise replacing the camera.

Comment by Ben March 14 permalink

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About

Username: Ben
Joined: May 2013
Visits: 1,352
Last Active: March 31
Roles: Administrator