SS(4.04) lost my capture drive...
Yesterday morning, shortly after 7am, I decided to look at the captures that occurred through the dark period, and found there were none. I looked at the web server homepage and the capture drive was no longer even there, but it was mounted and perfectly accessible in Finder. Everything returned to normal when I entered SS settings and re-set the capture destination to the exact same "Capture" drive, then saved on closing it.
My last capture on the drive is 07-28-2016 14 C and it's only 39:57 long instead of an hour.
Near that time, I have one of these in my log for each camera:
7/28/2016 14:40:21: Error finding the capture destination for the camera "Front" - the default destination will be used instead (within the Documents folder). 4.0.4,9910,4 Failed to resolve bookmark. The file doesn’t exist. The file doesn’t exist.
It seems my external capture drive spontaneously rebooted or something and SS didn't automatically recover it when it returned. I lost about 20h of captures before I realized it. I have SS set to not use up much of my startup disk.
Any ideas what happened or why, and does something need changed?
Thanks.
My last capture on the drive is 07-28-2016 14 C and it's only 39:57 long instead of an hour.
Near that time, I have one of these in my log for each camera:
7/28/2016 14:40:21: Error finding the capture destination for the camera "Front" - the default destination will be used instead (within the Documents folder). 4.0.4,9910,4 Failed to resolve bookmark. The file doesn’t exist. The file doesn’t exist.
It seems my external capture drive spontaneously rebooted or something and SS didn't automatically recover it when it returned. I lost about 20h of captures before I realized it. I have SS set to not use up much of my startup disk.
Any ideas what happened or why, and does something need changed?
Thanks.
Comments
This is only temporary, and SecuritySpy will switch back to the custom drive, but it may take a while (e.g. it generally requires the camera to be disarmed and then armed again). We'll have a look at how we can get SecuritySpy to go back to the custom destination more quickly.
The files recorded during this period should still be there in your Documents folder (unless the auto-delete settings caused them to be deleted already).
07/11/2019 16:37:56: Error finding the capture destination for the camera "Gatekeeper to FB" - the default destination will be used instead (within the user's Home folder on the system drive). 5.0.0,9910,4 Failed to resolve bookmark. The file doesn’t exist. The file doesn’t exist.
Anyway, this may or may not be your issue, just pointing it out because it's quite common when a drive unmounts improperly. The solution is: eject your drive, then delete any leftover mount point folders in the /Volumes path (ie, delete "/Volumes/Gatekeeper to FB" folder), then reconnect the drive.
Open the General Preferences in SecuritySpy, hold the Command key on the keyboard, and click the Set button at the bottom of this window (this resets the default capture destination).
Then, click on the Cameras tab at the top and the Setup tab below. Go through each camera, and for each one click the "Reset Capture Destination" button. Then apply the preferences.
This should reset all capture destinations to the default locations.
Hello everyone, I found this seven year old thread and I have the same problem. Every time the NAS can't be reached for a short time, securitspy switches all cameras to the local hard drive... and then we're stuck there because it's not enough space. Is there now a solution to this problem?
@tgoldau - when the capture drive isn't available, SecuritySpy will indeed switch to the Mac's system drive in order to continue recording. SecuritySpy will continue to look for the capture drive (which involves repeatedly attempting to mount any external / NAS drive), and when it becomes available again, will switch back to it. How are you proposing that we change this mechanism?