PTZ bug
Having Trouble with the PTZ when the presets are clicked nothing happens and the PTZ controls do not do anything. PTZ unfreezes a few mins later but presets are unusable.
This is a new issue after the updating to the new version.
I am using a Hickvision PTZ cam.
This is a new issue after the updating to the new version.
I am using a Hickvision PTZ cam.
Comments
Please could you try both the "Hikvision" profile and the "ONVIF" profile, and let me know if you see the problem with just one of these, or both.
Also, please confirm exactly what version of SecuritySpy are you using.
Also, do you know what version of SecuritySpy you were using before, when the presets worked with the Hikvision profile?
Not sure which version I was using of SS I was using but had downloaded it within the last 6 months.
So that we can narrow this down to a particular SecuritySpy version, please try the last few point releases and let us know which ones suffer from this problem. If we can pinpoint the exact SecuritySpy release when this started, I can go back and look at what changed in the PTZ code between the two versions, which should enable me to find the issue. The last few releases are here:
4.1: http://bensoftware.com/securityspy/SecuritySpy41.dmg
4.1.1: http://bensoftware.com/securityspy/SecuritySpy411.dmg
4.1.2: http://bensoftware.com/securityspy/SecuritySpy412.dmg
4.1.3: http://bensoftware.com/securityspy/SecuritySpy413.dmg
The Beta version does not freeze the PTZ controls, but the presets do not work.
4.0.6: http://bensoftware.com/securityspy/SecuritySpy406.dmg
4.0.7: http://bensoftware.com/securityspy/SecuritySpy407.dmg
4.0.8: http://bensoftware.com/securityspy/SecuritySpy408.dmg
4.0.9: http://bensoftware.com/securityspy/SecuritySpy409.dmg
Just an FYI if you're interested regarding PTZ commands... I've noticed recently that I need to re-send PTZ position change requests from the iOS app in order for the request to take. The funny thing is that I don't know if the problem started right after an update since I haven't updated the iOS or MacOS app since the 4.1.4 / 1.1.1 updates many weeks ago. But In the last week or two I have noticed that rarely will the PTZ position change on one tap. I need to re-send the request two, three, or sometimes more times in order for the position to change. Maybe this is already fixed in the latest beta - I haven't tried it yet.
(I'm running Amcrest cams on the Amcrest profile in MacOS app)