constant disconnections with 4.1.3
Ben, I didn't experience any connections issues with 4.1.2, ever. I'm getting disconnections constantly with the new version. Is there a way to downgrade back to 4.1.2? My cameras (6 - all Amcrest 841) are unusable on the new version.
Anyone else seeing this?
Anyone else seeing this?
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I'm sending "diagnostic information back to developer" if that would help.
You can download the previous version here: Download SecuritySpy 4.1.2. So please download this and run a few tests with 4.1.2 and 4.1.3 and let me know the results.
Error communicating with the network device "Garage". 4.1.3,70900,800 Failed to obtain video frame from network device. The operation timed out.
While the Hikvision cameras can generate this error they will seem to reconnect on their own if the network or whatever issue caused the error recovers. The the two cameras using the Foscam.h264 profile will not recover. It's like SS will attempt to reconnect at some point with the Hikvision cameras but not the Foscam units.
Just restarting SS will then let the Foscam units come back online for some period of time. I've been seeing this in 4.1.1 and 4.1.2 as well. It seems to have improved some... but once the Foscam units are dropped they only seem to reconnect by restarting SS.
Just to see if I could duplicate this... If I log into a Hikvision camera and reboot it then SS will detect when it is back up and reconnect to the camera. I get variable levels of reconnect with the other units.
I also went in and changed the profile that the Foscam units were using from Foscam.h264 to ONVIF but still see the same issue.
I did some tweaking on cameras frame rates and bit rates and then would reboot the cameras. I found that when I did that to one of the Foscam units that after I made some of the configuration changes ( not all were intelligent ones either ) that SS did not reconnect to that camera until I restarted it. But once I have a good connection at startup and don't mess with camera frame or bit rates that if the connection gets dropped due to network or other issues that 4.1.4 is now reconnecting and it doesn't seem to take it that long to do so...
It might be interesting to see if the others having these issues are also WiFi cameras or hardwired and what kind of frame rates they are trying to push to SS.
Also, please could you describe what you mean by "freezing"? Does the camera disconnect? Does it eventually reconnect?
On the main "Cameras" page, I'll just get disconnect notices for all cameras consistently, they'll reconnect, then a few seconds later, disconnect again, this happens non-stop once it starts happening. It happens within 10 minutes on 4.1.3, but on 4.1.4 took around 2 hours to begin happening (once it started it was constant). I have all Amcrest 841s - 6 total.
I immediately went to my iMac to see what SS was doing. Again, 3 of 4 cameras were still live. The 1 camera that was "frozen" on my iPhone was also "frozen" in SS. There is NO error message or symbol appearing in SS 4.1.4 on my iMac. Curiously, the frozen image on the iMac for this camera shows a different camera time stamp of 13:34 on 4/12 - 5 hours later than the last image that the iPhone app shows for this camera.
So, it does not appear that the camera(s) that are freezing in 4.1.3 and 4.1.4 will restart by themselves. I must close and re-open SS on my iMac.
When I start multiplex on my iPhone, there is a "spinner" in the middle of the screen for about 30 seconds before the 4 cameras appear. No past image of the frozen camera appears - only a red "X".
I closed and re-opened SS in my iMac and immediately all 4 cameras started streaming live video again on both my iMac and iPhone. Since I'm not constantly checking my cameras on my computer or phone, I don't know exactly when this happens, but the recorded video appears to have stopped at the 13:34 on 4/11 for the current, frozen camera. I suppose the reason the iPhone app shows this camera to have frozen at 06:02 on 4/11 is because that's the last time I opened the app and it's displaying the last image it received, so the 06:02 time is probably not significant since I have recorded video during and after that time.
I appreciate all you do, but this is becoming an exercise in frustration. I need this to "just work" and it seems like I've had nothing but problems since upgrading to 4.1.2. Per the thread below that is now closed, I suppose I will revert to 4.0.10, which seems to be one of the last versions that was rock solid for me.
http://www.bensoftware.com/forum/discussion/2038/fi9821w-v2-video-stutters-like-max-headroom#Item_14
It would really help to know exactly when this problem started. You said you see the problem in 4.1.2 - could you please try version 4.1.1 (link in my comment above). If you see the problem in 4.1.2 but not 4.1.1, I can compare the source code and see what changed and it will really help to track this down. Between 4.0.10 and 4.1.2 there have been significant changes, so this will be much more difficult to do.
Thanks.
My Zmodo cam is working great again (apparently the Zmodo cams require a frequent "I'm alive" handshaking message, which was always very close to the minimum tolerance level). The cam is very happy again and most likely a far happier camper given the latest beta update. I'll be more than confident again in the SS product once 4.1.5 makes production.
I much the appreciate the top class support on this and will continue to enjoy SecuritySpy and recommend to others.