Can't get Hikvision DS-2CD2032 camera to work
Hey guys,
Been using SecuritySpy for quite some time and just got in these new Hikvision DS-2CD2032 camera's to bring me up to 3 total, but can't get them to work. Here's what I've tried...
I went in via Safari and changed the IP address to conform to my other camera addressing. I then tried to set the camera up using Dahua Technology, Hikvision, and even Manually as the Device Type, with all using the new IP address. Just like I have done with other cameras on my setup, but no joy. Tried changing the Format to JPEG and even RSTP (video only). The camera is connected via POE to my switch and it's getting power. The IP address comes up in my scan, and I can get to it via the browser (though no video comes through...keeps referencing a Plug-In needed).
I see all the other posts referencing these cameras, so I know they are working for others. Trying to figure out what I am doing wrong? Your help is appreciated.
Trey
Been using SecuritySpy for quite some time and just got in these new Hikvision DS-2CD2032 camera's to bring me up to 3 total, but can't get them to work. Here's what I've tried...
I went in via Safari and changed the IP address to conform to my other camera addressing. I then tried to set the camera up using Dahua Technology, Hikvision, and even Manually as the Device Type, with all using the new IP address. Just like I have done with other cameras on my setup, but no joy. Tried changing the Format to JPEG and even RSTP (video only). The camera is connected via POE to my switch and it's getting power. The IP address comes up in my scan, and I can get to it via the browser (though no video comes through...keeps referencing a Plug-In needed).
I see all the other posts referencing these cameras, so I know they are working for others. Trying to figure out what I am doing wrong? Your help is appreciated.
Trey
Comments
Trey
The Hikvision profile in SecuritySpy with the H.264 RTSP format is the way to go for this camera.
If it's not working, check if you have Perian installed on your computer. If so, you'll have to remove it as it interferes with SecuritySpy's ability to decode the H.264 stream.
If that's not the problem, please post a recent few lines from the Log file that you'll find in the SecuritySpy folder within your Documents folder, as this should help diagnose the problem.
Thanks,
Ben
Log:
11-27-2013 1113-59: Error communicating with the network device "Front Porch" 3.1.3,70900,800 The operation timed out
11-27-2013 1113-59: Error communicating with the network device "D-Link DCS-7110" 3.1.3,70900,800 The operation timed out
11-27-2013 1113-59: Error communicating with the network device "Network camera 1" 3.1.3,70197,-2053 Codec feature unsupported. If you have Perian installed on your computer, uninstalling it should fix this problem.
I'm assuming from the log I have another Codec item loaded that is interfering? I downloaded the Hikvision Mac Plug-in, but I have not installed it yet.
/Library/Preferences/org.perian.Perian.plist
I am smart enough to be dangerous, so I did not want to delete without input from Ben.
I played with the settings and it works on JPEG, though I'm getting the same 1fps issue that someone else reported in another thread.
So it has to be some issue with the H.264, but I can't determine what's interfering.
BTW, I am still on OS x 10.6.8, though not sure if that matters.
Thanks,
Trey
/Library/QuickTime
/Library/Components
/Library/PreferencePanes
Check for these both in the system Library folder (the one at the root level of your system drive) and also the user Library folder (e.g. /Users/Trey/Library/...). Then restart your computer.
Alternatively here's another thing to try:
- Install the latest version of Perian
- Open the Perian system preference, and click the Remove Perian button
- Click the Show All button
- Right-click on Perian and select the Remove option
- Restart your computer
Do either of these procedures work?
You have been the absolute best at taking care of your customers.
Thanks for the help and have a Happy Thanksgiving.