Foscam FI9821W
Hello,
I was wondering if anyone has had any connection issues with the new Foscam FI9821W HD / PT camera. I have been running the foscam outdoor cameras with SecuritySpy for almost 2 years without issue. The camera itself works perfectly when used with it's built in web server, but no luck finding it with SecuritySpy. I thought it would be super easy considering SecuritySpy recently added this camera to the list. Any help is much appreciated! Thank you!
I was wondering if anyone has had any connection issues with the new Foscam FI9821W HD / PT camera. I have been running the foscam outdoor cameras with SecuritySpy for almost 2 years without issue. The camera itself works perfectly when used with it's built in web server, but no luck finding it with SecuritySpy. I thought it would be super easy considering SecuritySpy recently added this camera to the list. Any help is much appreciated! Thank you!
Comments
Trying to find out how SecuritySpy can be made to work with other cheaper cameras that I find on Ebay that have megapixel resolution
Has anyone been able to get this camera to work? Any guide to how to configure with Security Spy would be appreciated.
It's also important NOT to change the default web interface port in the camera's settings: it must remain set to 88.
In SecuritySpy, in the Video Device Settings window, create a new device, select the FI9821W profile, and make sure to leave the port boxes empty (this is important). Select H.264 RTSP as the format.
The above settings are confirmed to work. If it doesn't work, try restarting the camera. In our testing, it seems that the camera may go offline periodically, requiring a restart. Foscam has informed us that a new firmware update to address this issue is imminent. Hopefully this will be released soon and will fix all remaining firmware bugs.
In Security Spy, the settings are like you say, I set the profile to FI9221W and H.264 format. Until I enter the user/password, I get an Authentication Error. Once those are entered it just keeps trying to Reconnect (which leads me to believe it's at least connecting to the camera enough to do the authentication).
"13-06-03 1534-46: Error communicating with the network device "Network camera 1" 3.0.4,70197,-2053 Codec feature unsupported. If you have Perian installed on your computer, uninstalling it should fix this problem. "
Removing Perian and restarting SecuritySpy seems to have fixed that issue. Video looks great, only now it's timing out and reconnecting every 10-20sec or so... I'm guessing this is the bug you mentioned Foscam is working on their firmware?
That's so much for your help!
The issue with the camera going offline I referred to happens about once every 1-2 days in our testing, and requires a camera reboot to fix. If you are getting the camera reconnecting frequently then this is a different issue and this points to a possible network problem. Check WiFi interference and reception, and/or change the WiFi channel on the router/access point, or connect the camera by wired ethernet to debug this problem.
http://foscam.us/blog/foscamipcameras/fi9821w-megapixel-ip-camera-firmware-upgrade-v1-1-1-13/
Please advice.
Ron
I should also state I have security spy recording the feed from this camera 24/7 if that makes any difference.
The other thing was the two way audio. Do you think that we will ever see that feature work in SS ? Any ideas around these items Ben? Thank you for your help with this.
The other thing was the two way audio. Do you think that we will ever see that feature work in SS ? Any ideas around these items Ben? Thank you for your help with this and keep up the great work.
Just a quick note to everyone:
- Camera is connected with Cat5.
- Camera has been up for 12 hours with no disconnect from SS.
- FPS is 10 during night hours and 22-27 during day hours.
- PT Controls seem to have gotten much more responsive after one final reset.
- "Mirror" Setting on the camera does not match the PT Controls (Left is right, etc)
- 2 way audio not functional in SS, but works through Safari browser (If anyone has figured this out, please let me know)
- Video quality in SS is outstanding compared to FI8904W and FI8905W @ 640x480.
Also, does anybody have any experience with the non-HD Foscam PT cameras? At this point, I am much more concerned about stability than the video quality.
Thank you!
Ken
We support Open formats/protocols, where as Foscam's own software uses a propitiatory protocol, which has more stable support in it's firmware, unlike RTSP. Foscam had outsourced their Firmware dev, which at least in part, contributed to the firmware issues these cameras have had (4 updates & counting). Although they were supposed to be taking this (Dev) in house to resolve these issues, this at a minium delayed/postponed updates to RTSP support.
If tuo need to get rid of these timeout's & eventual RTSP server crash's, you'll need to pressure Foscam for this.
In the meantime, make sure your running the latest (least buggy) version of this cameras firmware, available on http://foscam.us/blog/
To capture movies, enable the "Capture movie when motion is detected" option in SecuritySpy (Camera Settings -> Motion capture).
SecuritySpy canot access the SD card on the camera; SecuritySpy does its own recording.
Make sure you are running the latest firmware which I believe is 13.
In your router reserve some IP addresses so DHCP can't allocate, for example I set DHCP to max out at 199 so 200-255 are available for manual assignment.
In the camera settings turn off DHCP and set a manual IP address using one from the range you set in your router as non-DHCP, set the other settings manually etc...
Now both my 9821W camera's are hard wired to my network, before the above fix they would shut off just about every day. Now they stay up for a week or more. Accessing them a lot through my phone or web browser does seem to make them less stable so I just access them through SS.
While not totally perfect it seems to be working pretty well stability wise. Maybe DHCP in the camera is unstable?
Hope this helps others,
Paul
And, I use both a local ip address for some computer's access, mainly my basement server that records videos off them; as well as a DynDNS linked IP named address. Again, iPhone/iPad apps work fine, so I know the links all work.
I did follow your discussion above, and had original reset the http port to 80, to make connections easier, but I put it back to the default 88.
Notwithstanding your directions to 'leave the ports blank', on my laptop, I need to use my DynDNS linked IP name to access home. I do this on my other 8 cameras by putting the forwarded port in the camera setup window. what do I use, if I have to leave the 'port' entries blank?
any other suggestions on getting them to work? They are both updated with the Foscam latest software, as well, as using SecuritySpy ver 3.11
I have already read this topic and tried several recommendation...nothing solved the problem. The cam has been working on Safari Browser and VLC utility.
Is there any thing to be done in order to solve this problem ?
Thanks for all,
Best Regards
Francisco.
PS.: I am using updated version of SecuritySpy (3.1.1)