Connection/Authentication issues with recent build(s)?

eribble
eribble
in SecuritySpy

I have a couple Amcrest cameras that have "just worked" but noticed recently that they will error out with an authentication error and when they are connected, will go down to little to no FPS. I haven't changed any configs on my side and have two of these cameras, so not thinking it's a bad cable, etc.


Also have other manufacturer cameras on the network, none are showing any change in behavior.


I rarely touch this setup, it runs at home and has just worked. Not sure if a recent SS update changed something? I've tried to change slight configs, like standard ONVIF profile to the Amcrest profile, no change in performance.


Just not sure how to further troubleshoot.

Comments

  • Ben
    Ben

    There have been no recent changes in SecuritySpy that should be causing these issues. Here's what I recommend:

    • Use the Amcrest profile rather than the ONVIF profile (it's simpler; less to go wrong).
    • Don't use WiFi if at all possible. Ideally, the Mac, cameras, and router should be all connected into a central high-quality Gigabit-speed Ethernet switch.
    • Update the firmware on these cameras to the latest version offered by Amcrest.
    • Check for packet loss from these cameras in the Dashboard (available from the Window menu) - this could be the cause of the low fps you are seeing - if you see significant packet loss this generally indicates a network issue.

    If this doesn't solve it and you need further help, please email us and include a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop) and we will assist you directly.

  • eribble
    eribble

    Thanks. Checked out everyone, didn't make any difference. But then, I rebooted the mini and things are back working. Even looked at hung processes, etc. Plenty of memory available, and the network (all wried cameras) were not showing any straiin.


    Not even sure why that would be the solution, but I'll take it. Thanks much.

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