Cameras NOT Active
  • All my cameras were working -now they are all Passive and not working(except 1)--What do i do to get them active?
    I have restarted the software and the computer
  • Hi Terry - do you see the live video in the "All cameras" video window? If so, then it's simply a matter of setting the cameras to Active mode (use the Control menu, or the Camera Status window, or right-click on any camera to do this).

    If you cannot see the live video, then there must be some error occurring that is preventing SecuritySpy from successfully communicating with the cameras. In this case, please email us the Log file that you will find in the SecuritySpy folder within your Documents folder, and we will look into this further for you.
  • Just sent you LOG file
  • Hi Terry - thanks for that. The relevant errors in the log are "401 Authentication error" from many of the cameras - this indicates that the wrong username/password is supplied for the camera in the Video Device Settings window in SecuritySpy.

    Each camera will be set with a username and password to access the media streams, and you must enter the correct username/password for each camera in SecuritySpy to allow it to access the streams from the cameras. To configure a camera's settings, including the username/password it uses, log on to it with a web browser (e.g. Safari).

    Does this resolve the problem?
  • We are ALL good now--Thanks,
    TF

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